Customer Success Manager – MENA (Arabic Speaking)

<div class="content-intro"><div>&nbsp;</div> <p>&nbsp;</p></div><p>&nbsp;</p> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.&nbsp;</strong></span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.&nbsp;</strong></span></div> <div>&nbsp;</div> <div><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Empower your impact at Cision. Be seen, be understood, be you.&nbsp;</strong></span></div> <div> <p>&nbsp;</p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As a <strong>Customer Success Manager</strong>, you'll own the long-term health and retention of a portfolio of accounts across a range of industries (brands and agencies). Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This role works specifically with customers in the MENA region. Arabic language skills at professional or native proficiency are a requirement, as is experience working with clients in the <strong>MENA region.</strong></span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Duties and responsibilities</span></h2> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The role is defined, but not limited to, the following:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own retention across your customer portfolio, managing renewals and working closely with A