Program Operations Manager / Research Coordinator

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Introduction

We are a small but mighty design research practice in San Francisco looking for an Operations innovator with research chops to join our smart, creative and warm team. This role is an opportunity to make your mark on a growing practice. If running a remote diary study in two languages; executing a field study in a major city with wearable technology; or delivering on a multi-country recruiting strategy sounds like a thrilling challenge, we hope you’ll get in touch.

Overview

Sutherland Labs is an international team of researchers, designers and creatives who work with leading brands to improve everyday experiences.

At Sutherland Labs, we pride ourselves on delivering creative, customized research solutions to answer complex questions with clarity and inspiration. This is an exciting opportunity to help us develop our Program Ops function while maintaining hands-on involvement with research activities as a research coordinator. We are especially interested in meeting candidates who enjoy finding ways to streamline processes through the smart use of technology.

If you'd like to join a diverse set of UX researchers, design researchers, and creatives who love variety, take care of each other and our clients, then please look over the description below and see if we are a good match. Check out our website and read our blog, see if we feel like kindred spirits. We'd love to hear from you.

Role – Program Operations

• Create, optimize and roll out processes and a toolkit to support our researchers, in collaboration with other team members. An innovative mindset and ability to get the most out of Monday, Dovetail and similar platforms is highly desirable.
• Act as a key liaison between project teams and our business manager, delivering a seamless experience for clients during the sales and contracting phase of engagements, while ensuring that legal, compliance and finance requirements are met on a timely basis.
• Maintain our processes and Knowledge System, and contribute to the development of documentation to aid the organization of research activities.
• Liaise with recruiters and project leads to ensure participant recruitment is on time and to budget. Coordinate multi-track recruiting strategies, including guerrilla methods and user research platforms, as necessary. Directly communicate, follow up with, or schedule research participants when necessary.
• Assist the process of estimating costs, writing proposals and drafting contracts. Play a key role in managing the production, review, execution and delivery of documents.
• Reconcile and process invoices to clients and for vendors. Help identify and vet suitable vendors and suppliers for all our research needs - from recruiters to local informants, to technology vendors. Help position us to stay on the leading edge of research innovation through vendor relationships. Oversee vendor relationships, from sourcing to onboarding, through to signing off on invoices.
• Manage resource plans and calendars.
• Monitor project expenditures and highlight savings opportunities.
• Help create support materials and develop a trauma-informed, accessible and human-centric experience for research participants and our staff through all aspects of their engagement with Sutherland Labs. Coordinate and analyze participant feedback on their experience.
• Ensure compliance with data protection requirements throughout the course of client engagements.
• Support hiring, onboarding and offboarding processes for research team members. Coordinate team-building activities.

Role – Research Coordinator