Senior Data Scientist, Digital Sales Personal Banking

<p><span><span><strong>Job ID: 28047 </strong></span></span></p> <p> </p> <p><span><span>Would you like to empower business professionals to unlock the potential of data? We are growing our team in Data, Digital Sales and Engagement (DDSE) Sweden. We are now locking for a data scientist who can help us to utilise more data and insight to engage with customers in different interactions.</span></span><br/> </p> <p><span><span><strong>About our team</strong></span></span></p> <p> </p> <p><span><span>In Data, Digital Sales and Engagement (DDSE) we are a group of specialists in various fields: everything from digital marketing and content production to web analysis and data science. Collectively, we are responsible for engaging new and existing personal customers in digital channels and driving sales via online/mobile banking and nordea.se. We are building the omnichannel customer journey experience and for that we need to connect different data sources across our platforms and applications. Right product, right process, right message, right channel, at the right time for the right customer.<br/><br/>The role is based in Stockholm, Sweden.</span></span><br/> </p> <p><span><span><strong>About this opportunity</strong></span></span></p> <p> </p> <p><span><span>We are looking for a curious and driven Senior Data Scientist that will be a crucial part of implementing our strategy connected to omnichannel customer journey experience. Someone who is comfortable working on their own or as part of team to support Personal Banking (business stakeholders).</span></span><br/> </p> <p><span><span>You will enable Digital Sales to use the power of data and analytics to create the omnichannel experience. Providing insights and recommendations, driving intelligent automation by applying model-based solutions, simplification of processes, and identifying new data sources to our marketing automation tools. You will collaborate with the team to develop our data into advanced AI models, predicting customer's future needs and behaviour in digital channels.<br/> </span></span></p> <p><span><span><strong>In addition you will be:</strong></span></span></p> <ul> <li><span><span>Analysing how our omnichannel business is developing including e.g. sales, activity performance, customer behaviour, pricing, process steps and demand</span></span></li> <li><span><span>Designing and developing customer engagement activities: suggest target group, evaluate data availability, support utilizing sufficient control groups, monitor the outcome of activities, and evaluate the results</span></span></li> <li><span><span>Participating actively in the work of digital customer journey teams, training and coaching the team to utilize data &amp; analytics</span></span></li> <li><span><span>Enabling data for analytics, reporting and marketing automation tool(s)</span></span></li> <li><span><span>Recommending and performing analysis of different data sources to spot development trends and pain points</span></span></li> <li><span><span>Together with a wider data analyst community and take part into building analytics &amp; tools needed for business development</span></span></li> </ul> <p><span><span><strong><br/>Who you are</strong></span></span></p> <p> </p> <p><span><span>Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. We are looking for someone that loves working with data and analytics - someone who can look at all kinds of data and see meaning, insights, ideas, opportunities and elevate analysis and strategic thinking to support the team in delivering the best customer experiences. You have the skills and mindset to take ownership of the whole spectrum of data science: data gathering, cleaning, engineering, and modelling, while taking the business perspective into account.</span></span></p> <p><span><span> </span></span></p> <p><span><span><strong>To succeed in this role, we believe that you are/have:</strong></span></span></p> <ul> <li><span><span>Interest in business and customer behaviour</span></span></li> <li><span><span>Good at collaboration in practice - work closely with other SMEs (Subject Matter Experts), involve stakeholders and always asking questions and investigating alternative solutions</span></span></li> <li><span><span>Can drive tasks on your own but equally skilled in facilitating collaboration around tasks while maintaining the customer centric mindset</span></span></li> <li><span><span>Innovative, openminded and excited about bringing your ideas to the table. You strive for continuous improvement and love learning and trying out new things. You're dependable, willing to speak up even when it's difficult, and committed to empowering others</span></span></li> <li><span><span>A proactive, innovative and can-do oriented mind-set with the ability to convert new ideas into concrete actions, share “make it happen attitude”</span></span></li> <li><span><