Practice Manager - Eagle Veterinary Hospital / Cowboy Kennels

Key Responsibilities:  

Staff Management:  

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.  

• Responsible for staff recruitment, record-keeping, onboarding, training, and performance management.  

• Develop and optimize staff schedules that align with patient needs to ensure adequate coverage and remain within labor cost budgets.  

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best. 

• Acts as a champion for new initiatives by motivating the team to achieve desired goals. 

Financial Management:  

• Oversee the practice’s financial operations, including budgeting, billing and expense management by regularly reviewing reports and developing action plans accordingly. 

• Collaborate with key partners to set financial goals and ensure they’re achieved. 

• Ensure accurate and timely billing and payments and monitor accounts receivables and collection processes.  

Client Relations:  

• Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds their expectations.  

• Monitor client reviews to address inquiries and feedback promptly and professionally.  

• Utilize tools and quality controls to maintain a high standard of patient care and client communication. 

Operations Management:  

• Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance. 

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.  

Marketing, Business Development, and Community Relations 

• Execute marketing strategies to attract new clients and retain current ones.  

• Oversee social media, website content, and other marketing materials.  

• Expand the hospital’s presence in the community through events, promotions, and outreach programs. 

Compliance & Regulatory Adherence:  

• Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws are followed daily in practice. 

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and confidentiality.  

• Ensure the practice complies with OSHA requirements related to workplace safety, including the handling of hazardous materials and proper waste disposal.  

• Maintain up-to-date knowledge of industry regulations and trends and implement necessary changes in practice procedures. 

Technology & Software Management:  

• Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice. 

Qualifications:  

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.  

• CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required. 

• Demonstrated experience in P&L management and financial analysis is preferred. 

Working Conditions: