Program Coordinator- Client Experience (Early Career/New Grad)

Focused on ongoing program management

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!    

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.   

Program Coordinator- Client Experience 

As a program coordinator, you play a critical role in supporting the development, execution, and optimization of internal and external programs that drive business-aligned outcomes. Positioned at the intersection of data, operations, and client experience, this role requires a detail-oriented, analytical, and self-motivated individual who thrives in dynamic environments. You’ll be responsible for coordinating cross-functional efforts, managing program deliverables, and ensuring data integrity across systems like Salesforce. With a strong focus on reporting and insights, you’ll build dashboards in Power BI, clean and analyze data in Excel, and contribute to process improvements that enhance the overall client experience. This role is ideal for someone who is naturally curious, comfortable navigating ambiguity, and passionate about using data to solve problems and drive meaningful change. 

Responsibilities:  

• Support the development and management of internal and external programs to deliver business-aligned outcomes.  

• Apply best practice methodologies in program development and management 

• Responsible for completion of program tasks and deliverables, development of business processes to meet program objectives 

• Coordinate with cross functional groups and business stakeholders to ensure program deliverables are met  

• Create and maintain reporting on program performance against defined goals and objectives 

 
Qualifications 
Required 

• Bachelor's degree or equivalent relevant work experience 

• Effective and efficient communication skills 

• Ability to organize, prioritize and schedule a high workload 

• Demonstrated analytical and problem-solving abilities. 

• Strong collaborative skills and the ability to communicate effectively with various audiences. 

 
Preferred 

• Experience with program administration, program development or program management 

• Experience managing financial budgets and/or accounting tasks 

• Experience with PowerBi 

• Experience with Salesforce 

• Proficiency in data analysis 

 

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abiliti