Customer Success & Account Manager – EMEA Clients - Permanent contract

<h3>Company Description</h3><p><strong>What if companies had truly informed, engaged, and influential employees? </strong></p><p>Imagine a company where employees are <strong>not only informed and engaged</strong> but also <strong>influential on social media.</strong> This is what Sociabble has been offering since 2014 with its SaaS platform for <a href="https://www.sociabble.com/uses-cases/for-employee-communication/">Internal Communication</a>, <a href="https://www.sociabble.com/uses-cases/for-employee-advocacy/">Employee Advocacy</a>, and <a href="https://www.sociabble.com/uses-cases/for-employee-engagement/">Employee Engagement</a>. Today, Sociabble is used by giants like <a href="https://www.sociabble.com/case-studies/">Coca-Cola CCEP, AXA, EDF, Accor, Renault Group, CapGemini, and Primark</a>, in more than 180 countries.  </p><p>International since day 1, the company has offices in <a href="https://www.sociabble.com/company/about-us/">Paris, Lyon, Boston and Mumbai.</a> </p><p>From its inception, Sociabble has been <strong>international</strong>, with offices in Paris, Lyon, Boston, and Mumbai. Founded by Jean-Louis Bénard and Laurent Gauthier, <strong>pioneers of the Internet for the past 25 years</strong>, the company combines the best practices of SaaS businesses with a <strong>bootstrapping culture</strong>, ensuring profitable and sustainable growth. Sociabble is recognized as one of the top solutions in its market by American analysts. </p><p>The company's core values – <strong>simplicity, kindness, respect, exemplary behavior, fairness, and trust</strong> – are central to our development. Our teams, composed of diverse and complementary profiles, foster a continuous learning environment through mentorship. </p><p>It is in the<strong> Customer Success team</strong> that a permanent position is vacant:  </p><h3>Job Description</h3><p><strong>The mission     </strong></p><p>As the <strong>key facilitator of customer experience</strong> in the <strong>FR &amp;</strong> <strong>EMEA region</strong>, you will serve as the<strong> primary point of contact</strong>, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.  </p><p>This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. It is structured around two main pillars:  <br/> <br/> <strong>Guidance and advice to our customers:  </strong></p><ul><li><p>Establish yourself as a <strong>trusted advisor </strong>for your clients and <strong>nurture relationships</strong> with project managers and sponsors. You will have multiple interlocutors, including <strong>C-levels</strong>, across various departments such as communication, marketing, HR and more.  </p></li></ul><ul><li><p>Assist in building the "<strong>success plan</strong>" for projects, starting from <strong>solution implementation</strong> and continuing throughout the project's lifespan  </p></li></ul><ul><li><p>Conduct "Customer Success"<strong> training sessions</strong> and workshops.</p></li></ul><ul><li><p>Proactively <strong>monitor the project</strong> on a monthly basis, sharing <strong>best practices and feedback</strong> with your customers.</p></li></ul><ul><li><p><strong>Maintain and strengthen relationships</strong> with existing customers, ensuring the renewal of their contracts. </p></li></ul><ul><li><p>Within this client base, you will <strong>proactively own opportunities for upselling and cross-selling</strong> (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).  </p></li></ul><p><strong>Project management:  </strong></p><ul><li><p>Oversee the <strong>project's launch timeline</strong>, ensuring punctual deployment.</p></li></ul><ul><li><p>Liaise with internal technical teams <strong>during the deployment phase</strong>.</p></li></ul><ul><li><p>Supervise the project in "<strong>run</strong>" mode to guarantee the attainment of the client's goals.</p></li></ul><ul><li><p><strong>Advocate for your customers</strong> with the Product Team to develop new features.</p></li></ul><ul><li><p>Contribute to the <strong>development of cross-functional projects</strong> aimed at enhancing the internal organization of the Customer Success Team at Sociabble. </p></li></ul><p> </p><h3>Qualifications</h3><p><strong>The ideal Candidate  </strong></p><ul><li><p>As a <strong>university graduate </strong>with a focus on <strong>commercial, digital, or engineering fields</strong>, you bring a solid educational foundation and a <strong>minimum of 4 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager</strong>, with a <strong>necessary extensive expertise handling international EMEA customers (+3 years).</strong> </p></li><li><p>You are used to<strong> handling long and complex projects</strong> with various methodologies. <strong>Seamlessly