IS Project Manager II - Digital Health

Join Cincinnati Children's Information Services as an IS Project Manager II – Digital Health and help lead innovative technology initiatives that advance the future of pediatric healthcare. In this role, you will manage complex projects from initiation through completion, partnering with clinical, operational, and technical teams to deliver solutions that improve patient care, enhance the caregiver experience, and strengthen organizational outcomes. Supporting our Web Services, Software Engineering, Integration Services, and Customer Relationship Management portfolios, you will play a key role in driving strategic digital health initiatives while collaborating with cross-functional teams across one of the nation's leading pediatric healthcare organizations. 

JOB RESPONSIBILITIES 

Workflow 

• Facilitate the process of workflow analysis and improvement.  

• Enable groups to define and understand their current workflows and identify areas for improvement or redesign.  

• Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes.  

• Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible.  

Project Management 

• Develop and manage project plans, timelines, and activities.  

• Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success.  

• Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users.  

• Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary.  

Customer Service 

• Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures.  

• Model outstanding customer service behavior, including timely and effective follow-up with customers.  

• Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES).  

• All other duties as assigned.  

Process Improvement 

• Facilitate the process of technology analysis and improvement.  

• Have ability to enable groups to define and understand their current tec