Senior Project Manager, Client Satisfaction

Who We Are

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, and The Boring Company. Sauron has raised an $18M seed round led by A* and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley. 

The Role | Senior Project Manager, Client Satisfaction

Based on location in San Francisco, the Project Manager, Client Satisfaction will chart the critical path and challenges facing the team to drive a seamless ownership experience for customers and improve operational processes. You will be part of our client-facing team, responsible for proving a bespoke, white-glove experience during every interaction. 

 In order to provide a unique, memorable, sophisticated, and everlasting experience to clients you will analyze data, identify the root cause behind customer contacts, and break down silos to partner closely with cross-functional teams across Sauron to drive the business forward.

We Value

• Exceptional Communication and Interpersonal Skills: You possess the ability to engage effectively with both internal teams and high-net-worth clients, always maintaining a professional and courteous demeanor.

• Professionalism and Polished Presentation: Your presence and interaction with clients exudes warmth, sophistication, and confidence.

• Commitment to Excellence: You have a meticulous eye for detail and a drive for maintaining the highest standards in every aspect of your work.

• Composure Under Pressure: You excel in high-stress environments, making quick, informed decisions while remaining calm and composed.

You Will Contribute By

• Working directly with clients to ensure a cohesive, elevated journey at every stage.

• Creating strong engagement and marketing messages for new and existing clients.

• Developing new processes that streamline the ownership journey for customers and improve daily workflows for the Client Satisfaction team.

• Implementing feedback mechanisms to gather insights from customers and incorporate improvements into Sauron standards.  

• Analyzing data to identify business trends and common pain points for customers.

• Working closely with stakeholders across Sauron and jointly driving projects to improve the business.

• Analyzing market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level. 

• Presenting proposals to improve the business to senior leaders across Sauron and adjusting strategy based on feedback.

Your Background Includes

• Analytical mindset and the ability to ask structured questions and quantify impact if you recognize an opportunity to improve. 

• Relentless drive for excellence that stands out among peers, regardless of background. 

• First-principles thinking to find creative solutions to previously unsolvable problems. 

• Ability to influence and build relationships without authority, from front-line agents to executive leadership. 

• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team.

• Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly. 

• Bachelor's degree, or equivalent experience.