Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administrating Advisor - Servicing Modernization Release Coordinator within PNC's Commercial Loan and Leasing (CLLO) organization, you will be based in either Brecksville, OH, Dallas, TX, or Pittsburgh, PA. Other PNC locations may be considered.

This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

Servicing Modernization Release Coordinator must be willing and able to travel as needed.

Servicing Modernization Release Coordinator duties will include but not be limited to:
* Execution of software technology release planning and all change activities (including but not limited to release prioritization, User Acceptance Testing, etc.)
* Facilitate all CLLO Change Program activities
* Act as the Liaison w/ Employee Enablement team, Operations Production Support Specialists, and business SPOCS and SMEs through the delivery cycle
* Collaborate with teams to work through and/or escalate roadblocks and challenges
* Establish/coordinate Release Production Validation including root cause analysis of any unintended outcomes

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem