Guest Experience Specialist - Summer Seasonal

Jackson Hole Mountain Resort

JOB POSTING

 

Position Title: Guest Experience Specialist

Department: Guest Services

Classification: Summer Seasonal, Full Time

 

GENERAL PURPOSE

To provide an excellent guest experience and the highest level of customer service to all JHMR guests and employees. Produce efficient sales and reservation orders of all JHMR products including JShop, lift Tickets, Rentals, Vouchers, Mountain Sports School and Kids Ranch products. Promote lodging reservations through JHRL and create upsell opportunities.

 

Job Duties:

• Answering multiple phones lines, voicemails, and emails.
• The ability to quickly understand and deliver the guests needs.
• Gain knowledge of all JHMR products & operations as well as essential RTP modules.
• Assist JHMR guests with selecting the products that best meet their expectations and goals.
• Increase revenue through cross selling and up selling all JHMR profit centers and JHRL properties.
• Understand operations and sales procedures for lift tickets, season passes, rentals, all Mountain Sports School and all Kids Ranch products.
• Understand what each location at JHMR can provide to JHMR guests.
• Accurately receive guest payment through credit card, gift card, or correct voucher/Jshop redemption.

 

-- Employees are held accountable for all duties of this job—

 

Are you the right fit? Below are some traits an exemplary candidate possesses:

• Customer focused 
• Strong work ethic
• Strong organizational skills and attention to detail
• Problem solving skills 
• Proficient computer skills, and ability to learn new software and POS
• Ability to handle high business volume and multi-task
• Ability to work as part of a team 
• Communication proficiency, both oral and written, in person, email and on the phone
• Knowledge of JHMR & Valley Information, products, locations, vendors, activities, and events. 
• High school diploma, GED, or equivalent years of experience. 
• Minimum 1 year customer service experience preferred.
• Previous experience working with a computer-based point of sale system preferred.
• Local Jackson Hole valley and ski industry knowledge preferred.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

 

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.