Senior Director, Technical Product Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

Developer Experience Unit in the Operations & Infrastructure group at VISA is on the mission to provide easy, intuitive, and reliable experience to VISA developers to consume O&I products and services. As the Senior Director of Technical Product Management, you will build and execute on Product Strategy for O&I’s product families, including Infrastructure, Core Platform, Middleware, Database, Internal Developer Portal, Data and Observability. You will lead a team of technical product managers who work closely with Engineering and Operations teams on delivery of these internal products. You will establish a customer centric approach to developing highly reliable, scalable, usable, and secure products.

Essential Functions:

• Define and execute on technical product strategy & develop multi-year roadmaps for O&I’s offerings, setting key performance metrics and ensuring they are met.

• Lead the ideation, technical development, and launch of innovative products.

• Establish shared vision across O&I by building consensus on priorities leading to product execution.

• Integrate usability studies, research, market analysis and internal consumer pulse into product requirements to enhance user satisfaction.

• Define Product balanced scorecard and analyze metrics that inform the success of technical products.

• Understand the technology stack and the impact of the platform on customer experience.

• Work closely with engineering & development teams to ensure product quality and timely delivery.

• Drive the vision and delivery of the open, value exchange platform, which powers scalable, repeatable product offerings.

• Collaborate with stakeholders across the organization to ensure the platform supports the needs of all products and initiatives.

• Manage and grow a team of product managers, while also expanding existing product lines.

The Skills You Bring:

• Technical Expertise: Strong understanding of wide base of Infrastructure, Platform and software technologies.

• Product Management: Demonstrable experience managing product's lifecycle, from ideation to launch and beyond. This involves understanding customer needs, market trends, and competitive landscape.

• Leadership: The ability to motivate, direct, and inspire team members and influencing engineering, operations, and technology management teams to become Product led organization

• Strategic Thinking: Demonstrable experience developing and executing strategic plans for the product, balancing short-term and long-term objectives, via multi-year roadmaps.

• Stakeholder Management: Stellar experience in negotiating optimal solutions to requirements, prioritization across teams, constraint management and conflict resolution.

• Project Management: Experience managing multiple initiatives at once, setting timelines, allocating resources, and managing risks.

• Communication: Excellent written and verbal communication skills, and strong listening abilities.

• Data Analysis: Strong data analysis skills to make informed decisions about the product.

• Problem-Solving: Great problem-solving skills to address any issues that arise in the product development process.

• Business Acumen: Keen sense of understanding business implications of the decisions and be able to align technical strategies with business objectives.

• Customer Focus: Super customer focus, using customer feedback to inform product development.

This is a hybrid