VP, Sales - Service Autopilot

Company Description

Take a seat on the Xplor rocketship to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

This is a unique opportunity for an accomplished leader to shape the trajectory of a thriving company and establish a legacy of success. The Vice President, Sales will harness their proven accomplishments to create a sales structure that resonates with the company’s vision while assembling and nurturing a dynamic sales force. They will drive transformative change in a growth-focused environment. The role offers a chance to guide the strategic direction, explore untapped territories, and amplify the company’s industry impact. This Vice President, Sales will foster collaboration across departments, impacting both the company's internal dynamics and market influence. The Vice President, Sales will lead by example and inspire others to elevate their performance, driving the company’s continued dominance in erosion control.

Success in the position requires a strongly commercial mindset with the experience of leading growth matrixed corporation, cross-cultural experience, and the capability to further develop leadership- and sales teams. The successful candidate will play an important role within the definition of the Xpor business strategy and will be fully responsible for its sales- and revenue-execution. They will cultivate the team to execute the plan in the context of Xplor strengths and opportunities. Strengthening the core business, identifying, and acting on the best opportunities for market and product expansion to support an aggressive growth agenda, and ensuring that the organization is operating as efficiently as possible with an inspired, engaged, and talented workforce are the key facets of the job.

Responsibilities 

• Own all aspects of the customer journey, including Sales Development, Business Development, Implementation, and Account Management for respective Field Services product line
• Develop and execute strategic plans to achieve revenue growth and sales targets within the resource and delivery capabilities
• Create and communicate sales goals and compensation across the business components for new customer acquisition
• Understand industry-specific trends and landscapes.
• Build relevant sales and marketing materials to effectively communicate the company value propositions through presentations and proposals.
• Develop the customer success program for assuring customer’s get maximum value from the service’s and product’s they purchase while building relations for increasing customer spend and satisfaction
• Achieve near term goals in ensuring all revenue generating departments are meeting expectations while driving towards long term vision.
• Proactively and continually identify opportunities for scale that will increase efficiency and effectiveness of the revenue generating.
• Responsible for the measurement of performance against organization KPIs, presenting to senior leadership on a frequent basis.
• Report on forces that shift strategic directions of accounts and tactical budgets.
• Retrieve and act on customer feedback for innovation and improvement
• Lead strategy, structure and oversight of New Logo sales and customer growth, while working closely with Product and Engineering teams.
• Establish metrics to appropriately segment customer base, enabling customer success team to highlight and address any concerns of retention
• Refine customer success strategy – repeatable and predictable process – to optimize results
• Lead, mentor and further develop a high performing sales team; design and set daily, weekly and monthly targets, and drive execution towards hyper-focused goals and growth metrics
• Proactively identify and problem-solve issues related to retention, quality and capacity
• Continue to build and strengthen your teams through recruiting, hiring, and career development strategies, helping leaders grow into senior leaders
• Create a culture dedicated to growth, collaboration, accountability and respect, a value-oriented environment that rewards teamwork, accountability and achievement
• Work with the Sales, Marketing and Strategic Growth Manager to implement and document best practices to support our customers.
• Communicate the state of the customers to the Exec team to ensure business success.

Qualifications

• 5+ years of sales and / or customer success management experience leading high-performing teams in a high-growth, SaaS environment, ideally B2B or B2