Manager, Global Seller Experience Communications & Content

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Are you excited about shaping communications that improve the global seller and operator experience here at Salesforce? We are looking for a Manager to lead internal seller communications strategy for some of Salesforce’s most critical enterprise programs—driving awareness, engagement, and adoption of sales and revenue transformation initiatives. 

This role sits at the intersection of communications, technology, and change storytelling. As a key partner to Sales Strategy, Enablement, Change Management, and Product teams, you will design and execute multi-channel communication strategies that ensure sellers and operators receive the right information at the right time (75% of role).  Additionally, you will work closely with our design team to support our Salesforce-on-Salesforce story engine, developing Customer Zero success stories across key sales programs and supporting their external amplification (25% of role).

The ideal candidate is a savvy communicator and storyteller with deep experience in Marketing Cloud (or similar email marketing platform), Slack, and AI-powered communication tactics. You will architect and deliver scalable, data-informed communication journeys that are targeted, timely, and measurable—ultimately improving how our teams work, sell, and deliver.

Key Responsibilities

• Strategic Communications & Execution
• Lead the development and execution of communications strategies for Lead-to-Cash transformation initiatives, ensuring alignment with business priorities and seller needs.
• Create and maintain messaging frameworks that enable clear and consistent communication across Sales, Revenue Operations, and cross-functional teams.
• Lead multi-channel communication efforts, including newsletters, Marketing Cloud and Slack messaging, Slack, enablement portals, and executive presentations, ensuring messages are timely and impactful.
• Collaborate with our design team to develop content and graphics that support change adoption, engagement, and enablement, working alongside leadership and cross-functional teams.
• Seller Experience & Engagement
• Lead execution of targeted campaigns that drive awareness and adoption of Lead-to-Cash process and technology changes.
• Support the Voice of the Seller program by gathering and incorporating seller/operator feedback into communication strategies
• Identify gaps and create messaging or awareness around business needs through automation and business process improvements
• Work with Sales and Revenue teams to identify and address common friction points through proactive communication efforts.
• Leverage AI and automation tools to scale communications and enhance seller engagement.
• Develop reusable content templates and toolkits that enable Sales teams to effectively communicate change at scale.
• Help build a strong brand identity for Lead-to-Cash transformation, ensuring communications are digestible, actionable, and engaging.
• Performance Measurement & Optimization
• Track communication effectiveness through engagement metrics, seller/operator feedback, and adoption rates.
• Continuously optimize content and strategy based on insights to align messaging with business goals and seller needs.
• Support structured feedback loops with Sales and Revenue teams to ensure communications are driving meaningful action.

Qualifications

• 4+ years of experience in communications, marketing, sales enablement, or change management, preferably in a B2B/SaaS or agency environment.
• Strong writing, storytelling, and content development skills with the ability to distill complex topics into clear, engaging content.
• Experience working with Sales or Revenue teams and understanding seller/operator personas.
• Proficiency in communication and marketing platforms (e.g., Slack, Marketing Cloud, enablement portals).