Senior Consultant, TAOS

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the mission and vision of the Company by serving as an elevated point-of-contact within Human Resources Service Delivery and for external business partners. Provides a high degree of consultative support and subject matter expertise to assist with the support of specialized workstreams and overall team operations. Responsible for ensuring appropriate resolution of escalated issues and timely communication to the customer, client or business partner consistent with Service Level Agreements (SLAs). Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Provides consultation to domestic and international Company employees, People Leaders & HR Professionals on all HR related inquiries and business process transactions. Supports areas including, but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
• Stays up to date on core Employee, HR, and Senior Leader Business Processes and acts as a subject matter expert on specialized content such as: Executive Support, Voluntary Retirement Programs, Unemployment, Payroll, Performance, Learning & Technology.
• Has a continued focus on employee and customer experience by assessing areas for process improvement and collaboration with internal and external teams.
• Supports Tier 1, Tier 2 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters.
• Partners with Tier 4 teammates to successfully execute internal projects and programs. Leads and/or co-leads projects relating to internal transfers, leadership assessments, and other Human Resources Service Delivery concierge services.
• Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners. Acts as a designated point of contact for partnerships with external COEs.
• Partners with Human Resources Service Delivery leadership and workforce management teams to assist with operational planning and overall team operations. Provides real-time guidance and positive reinforcement to team members.
• Assists with the content development and execution of Human Resource Service Delivery training and onboarding, including new team members and as part of ongoing team development.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this rol