Manager, Project Management - Partnerships (Hybrid)

Manager, Project Management - Partnerships (Hybrid)

The Partnerships Tech and Operations team is seeking a motivated Manager, Project Manager to join our Partnerships Tech and Operations team. The Partnerships Tech and Operations team provides oversight of and support for the Partnerships credit card programs. We are seeking a dedicated, disciplined professional who excels in a team environment. 

The Role:

As a manager in Partnership Tech and Operations,  you will be responsible for engaging with leaders across U.S. Card and supporting LOBs as well as leaders from our external partners to drive and deliver intent while maintaining the highest levels of well managed excellence.  The Manager will be responsible for leading independently and overseeing BAU well managed activities, delivery of new intent and management of intent changes. The Manager will also be responsible for identifying improvements and establishing well managed processes across both vertical and horizontal teams.

Responsibilities:

• Understand the heart of our the partner and able to represent intent to multiple teams and client stakeholder groups while taking into account the broader end-to-end Card and enterprise needs

• Review processes and intent end-to-end, through the eye of the business, customers and other key stakeholders, and deliver well-managed products

• Develop new intent / processes with a focus on documentation and audit readiness

• Partner cross-functionally to provide strategic and tactical thought leadership to effectively drive results

• Build relationships and collaborate with key stakeholders to develop strategies and/or ensure delivery of commitments

• In partnership with stakeholders, prioritize intent with the most business value and deliver on them

• Create and deliver effective presentations and communications to senior management; guiding and influencing senior management discussions and decisions

• Drive an Operational Excellence mindset

• Deliver our well-managed agenda with an eye toward continual process improvement and actively share learnings across the team

• Train and develop of others, as necessary

An Ideal Candidate Possesses:

• Excellent communication skills to engage intent owners across a variety of levels and experience 

• Strong problem identification, resolution and analytical abilities

• Experience in management of multiple tasks concurrently, in an autonomous environment

• Have a risk management and control focus with a high level of personal accountability and ownership of their role

• Strong project management skills with a product mindset

• Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail

• Builds strong relationships, collaborates and influences across levels and functions, and delivers great results through others

• Asks the tough questions and challenges the status quo

• Solves complex problems and drives action across the organization

• Thinks end-to-end and puts the customer first

• Understands regulatory and operational risk

• Is technologically fluent (or conversational) - need to be able to navigate in a technology world

• Represents the organization well across the company and externally; enhances the organization’s brand

• Creates high levels of energy and motivation throughout challenges and obstacles 

• Develops strong relationships with client teams, partner leaders and other stakeholders

• Is a good decision maker, and able to bring a healthy, balanced approach to business with a strong customer focus

• A curious, learning mindset to understand the needs of our internal and external customers and recommend improvements to better their experience

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 3 years of Process Management, Project Management or Risk Management experience

• At least 1 year of experience in Relationship Management  

• At least 1 year of experience using Google Suite       

                

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