Senior Account Officer

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

• Monitor and process sales orders.
• Attending telephone enquiries professionally on request of sales services.
• Submit written quotation by email to clients/customers.
• Perform at a high-level customer service, by interacting effectively with, and between, prospects, customers, coworkers and management.
• To handle customer complaints. All complaints should be documented and reverted to the respective desk / supervisor / manager for immediate action.
• Liaise with GSC IT regarding the sales order issue in SAP system.
• To coordinate all matters related to customer relationship management.
• Provide Sales performance Reports accurately and on time.
• Back up and assist the sales order team as and when necessary.
• Liaising with other functions / departments (finance, account, regulatory, warehouse) for proper information flow and in accordance with the procedure’s requirement. Contribute to the quality system and recommend changes where necessary.
• Efficient dealing of complaints to completion and enabling satisfaction of customer.
• Attend to other duties as may be assigned to you from time to time.
• Proper recording and scrutiny of the complaints received.
• Facilitate creating new/update Customer Master Data
• Issue Purchase Order for PT SD Guthrie Agri Bio.

To apply, please submit your resume and cover letter outlining your interest for this role.