Change and Communications Consultant

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 

About the Position
As a Change and Communications Consultant, you are passionate about leading others through organizational change, embrace applying proven methodologies to solve complex organizational problems, understand the nuances of how effective change management, and use targeted communications practices to influence organization readiness.
Reporting to the Vice President, Learning & Change within TechOps, you will work directly with the corporate learning, IT, and Operations teams to plan and facilitate adoption and communication strategies for a variety of enterprise-wide technology and operations initiatives.

Role Description & Responsibilities
The Change and Communications Consultant serves in an integral function to enable change adoption approaches in key corporate technology initiatives. Using data-based decision-making, you will work with your team to identify human factors which influence the organization’s ability to reach strategic goals and build effective communications strategies to inform, excite and support HUB employees. Your ability to understand your audience and creatively design succinct yet engaging communications that provide clarity for all IT and operations initiatives will be critical. The intellectually curious will not find a dull moment in this role!

Primary Responsibilities

• Collaborate with your business partners and project teams to leverage change management frameworks for changes for all technology initiatives by applying behavioral knowledge and developing evaluation tools to predict and assess the impact of change on the organization including workforce readiness, cultural influences/risks and workforce efficiency.
• Develop and leverage change management plans along with a core set of communication templates and information distribution processes to educate end users on impending changes in their work.
• Proactively identify and formulate communication strategies that address issues which may impede an initiative; collaborate with peers to determine alternative solutions.

Job Description

• Determine appropriate communication and engagement channels for impacted employee groups, organizing appropriate information, creating content, and partnering across the project to drive and track adoption across the business.
• Develop communication plans including the change “story” and the “why” behind the change.
• Act as a change champion and promote technology programs and initiatives.

Requirements

• 3-5+ years’ experience delivering change management solutions, experience creating, and implementing transformation in a consulting or industry change leadership role.
• Strong oral and written communication skills including the ability to leverage tools to build engaging communications and presentations (expertise with MS PowerPoint and MS Word a must).
• Inquisitive by nature.
• Ability to present ideas in business-friendly and user-friendly language.
• Comfortable in presenting to small to medium groups.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed.
• Bachelor’s degree in business management, I/O psychology, or human resources; advanced degree highly desired.
• Ability to travel to the corporate office and/or HUB locations, as needed.

Desired Qualifications

• 1-2 years of insurance industry work experience
• General knowledge of insurance and insurance brokerage operations
• Certification in a change methodology

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and tr