Senior Sales Manager

<div> <p><strong>JOB SUMMARY</strong></p> <p> </p> <p>Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.</p> <p> </p> <p><strong>CANDIDATE PROFILE </strong></p> <p> </p> <p><strong>Education and Experience</strong></p> <p>• <strong>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</strong></p> <p>OR</p> <p>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</p> <p> </p> <p><strong>CORE WORK ACTIVITIES</strong></p> <p> </p> <p><strong>Understanding Market Opportunities &amp; Driving Revenue</strong></p> <p>• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.</p> <p>• Partners with group/catering counterpart to effectively manage the business opportunity.</p> <p>• Responds to incoming group/catering opportunities for the property that are outside parameters of the .</p> <p>• Handles all opportunities if property does not participate in an EBC.</p> <p>• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.</p> <p>• Focuses efforts on group/catering accounts with significant potential sales revenue.</p> <p>• Develops effective group/catering sales plans and actions.</p> <p>• Designs, develops and sells creative catered events.</p> <p>• Maximizes revenue by upselling packages and creative food and beverage.</p> <p>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</p> <p>• Closes the best opportunities for each property based on market conditions and individual property needs.</p> <p>• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</p> <p> </p> <p><strong>Providing Exceptional Customer Service</strong></p> <p>• Handles complex business with significant revenue potential as well as significant customer expectations.</p> <p>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</p> <p>• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.</p> <p>• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</p> <p>• Provides excellent customer service in order to grow share of the account.</p> <p>• Executes brand’s Customer Service Standards and property’s Brand Standards.</p> <p>• Executes and supports the business Customer Service Standards and property’s Brand Standards.</p> <p>• Participates in and practices daily service basics of the brand.</p> <p>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</p> <p>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.</p> <p>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</p> <p> </p> <p><strong>Building Successful Relationships</strong></p> <p>• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.</p> <p>• Manages and develops relationships with key internal and external stakeholders.</p> <p>• Uses sales resources and administrative/support staff.</p> <p> </p> <p><strong>Additional Responsibilities</strong></p> <p>• Utilizes intranet for resources and information.</p> <p>• Conducts site inspections.</p> <p>• Creates contracts as required.</p> <p>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</p> <p> </p> </div> <div>   </div> <p><i>At