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Business Support Consultant – Retail Operations
BruntWorkUKRemotefull_timeVerifiedPosted 18 Dec 2024
About the role
This is a remote position.
Job Highlights:Full-time
Permanent work from home
Monday - Friday
9:00 AM - 6:00 PM NSW timezone with 1-hour unpaid lunch break and 2 15 mins paid break (6:00am - 3:00pm Manila Time)
Role Purpose
Provide support to the Retail Operations – Business Support team by managing store and customer service inquiries. Responsibilities primarily include handling docket ETAs, system processes, and business policies. This role requires regular communication with retail teams and departments across the business.
Key Responsibilities
Respond to retail team inquiries via the Zendesk platform.
Action and analyze reports from various sources.
Communicate effectively with retail teams and business departments using Outlook, Teams, and other communication tools.
Follow up on actions and requests with multiple departments, including retail stores.
Identify trends and collaborate with departments to develop solutions.
Analyze team metrics to assess needs and improve processes.
Perform various administrative and data entry tasks as required.
Experience and Skills
Proficient in Microsoft Office; intermediate computer skills required.
Zendesk experience is a plus.
Strong time management, organizational skills, and attention to detail.
Ability to work autonomously and handle multiple tasks simultaneously.
Effective coordination and communication with multiple stakeholders.
Availability during Sydney business hours.
Benefits
- HMO
- 15 days paid leave after 90 days of tenuure
- Paid AU public Holidays
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