Sr. Director Program Management and Customer Support

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Sr. Director Program Management and Customer Support. 

Who will you be working with?

This Senior Director position will lead the Program Management and Customer Support and Services organization for the Network Optimization business within Wabtec Digital Solutions. This leader will collaborate with Finance, Project Controls, Business Operations, Product Management, Commercial and Engineering to drive operational excellence to help deliver world class products and support with cost efficiency and high quality through use of consistent tools and processes and sharing of best practices across the Network Optimization portfolio.

How will you make a difference?

This position will need a hands-on leader who excels at customer management, project estimation, project execution, risk management, and implementation team formation and oversight including project managers and administrators.  Ideal candidate will have experience and aspiration to grow the organization’s top line and margin through an expanded project services portfolio.

What do we want to know about you?

• Bachelor's Degree from an accredited four-year university or college

• Minimum of 10 years of experience in software development practices and/or software program management

• Demonstrated leadership of project/program management techniques and methods in the context of software engineering

• Demonstrated experience in customer support and services with a focus on customer satisfaction.

• Proven experience working with executive-level stakeholders in large projects to define enterprise software implementation and delivery strategy while also managing a portfolio of other projects.

• Excellent client relationship management skills, and ability to play a trusted advisor to C level customer executives to execute an implementation plan that works towards a rapid, successful go live.

• Experience scoping and estimating large project effort, documenting solutions, and presenting the content to customers as well as a sound understanding of project control KPIs.

• Demonstrated strong organizational, interpersonal, and leadership skills.

• Strong oral and written communication skills with the ability to make effective executive level presentations.

• Demonstrated success with driving value-based organizational change and aligning teams to meet corporate and departmental objectives. Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals.

• Change agent with strong credibility and influence in the organization.

• Proven experience influencing teams without direct management responsibilities.

• Strong analytical and problem-solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans.

• Scrum Master or delivery manager experience using an Agile Development or Project Management methodology.

• Demonstrated leadership in the implementation of Earned Value Management Systems and other strategic program controls operations.

• Enterprise risk management system implementation and process management

• Demonstrated effective implementation aggregate capacity and demand management that drives operational efficiencies.

• Prior experience in partnerships, contracts, and