Customer Service Representative DACH

Overview

Kemin Animal Health and Nutrition is seeking: a Customer Service Representative 

  

As Customer Service Representative, you will coordinate between the sales, supply chain, and warehouse teams, overseeing the entire order-to-cash process. 

Responsibilities

What you’ll be doing:  

• Serve as the primary point of contact for the sales team and distributors, ensuring seamless communication and support. 

• Ensure efficient and smooth order processing, balancing economic efficiency with exceptional customer service. 

• Maintain organized and up-to-date customer records and sales area files. 

• Collect, validate, and manage master data to ensure accuracy and consistency. 

• Prepare colleagues for backup roles and step in as a backup during absences, supporting both customer service and logistics functions. 

• Deliver timely and accurate customer service, ensuring adherence to all internal procedures. 

• Collaborate with the finance department to follow up on overdue invoices and ensure resolution. 

• Keep customer records and sales area documentation organized. 

• Plan shipments effectively, ensuring warehouse staff receives precise instructions for efficient delivery preparation. 

Qualifications

Who you are? 

This role could be for you, if:  

 

• You have a bachelor’s degree and experience within Customer Service/Supply Chain  

• You are customer-oriented 

• You have a positive & growth mindset 

• You are multilingual (German, English, Dutch)  

• You are an expert in Microsoft Office and ERP-systems 

• You have Strong organizational skills with attention to detail 

 

What’s in it for you: 

• A challenging opportunity where you will have the freedom to determine your own approach to a variety of tasks and responsibilities. 

• A competitive financial package- 

• Salary  

• Bonus opportunity     

• Continued learning opportunities- At Kemin we are compelled by curiosity, we offer our employees the possibility to develop themself on a personal and profession level: 

• Tuition reimbursement  

• Linkedin Learning 

• Corporate University with online and in person training; 

 

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