Customer Support Representative

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We’re looking for a driven and curious Customer Support Representative to join our Support team in our Stockholm office. You’ll become part of a humble, fast-moving, and collaborative team that helps our users shine when hosting interactive presentations. From the very beginning, high-quality, scalable support has been a key contributor to Mentimeter’s success and you’ll play an important role in carrying that forward.

As a Customer Support Representative, your primary responsibility is to support our users via chat and email, helping them succeed with Mentimeter and delivering an exceptional experience in every interaction. Beyond great support, this role also has a strong commercial dimension. You’ll learn to identify opportunities in incoming support conversations, capture sales potential, and hand over leads to our Sales team and by doing so directly contributing to Mentimeter’s continued growth.

We believe that the right person with ambition and a growth mindset can truly leverage their time at Mentimeter. We’re a fast-growing company, and we want our people to grow with us. This role is a great opportunity for someone who is motivated by impact, enjoys collaborating across teams, and is interested in building a long-term career in sales. Starting your journey at Mentimeter as a Customer Support Representative is a natural stepping stone toward roles such as Sales Development Representative and beyond.

Responsibilities for the role

• Support users from all over the world via chat and email, helping them succeed with Mentimeter
• Learn to spot and explore sales opportunities in incoming support conversations, and collaborate with our Sales team by handing over potential leads
• Build a strong understanding of our users and their needs, and share insights and feedback with Product, Sales, and Marketing
• Support the Stockholm team with administrative tasks such as payments and invoicing
• Take part in team initiatives and projects that help improve how we work and grow our Support function

Resources we have to support you

• A collaborative global Support team working across our offices in Stockholm, Toronto, and Sydney
• Best-in-class support tools and scalable solutions, including resolution bots, saved replies, and a comprehensive Help Center
• A structured onboarding program and hands-on training, designed to help you feel confident, capable, and supported from day one
• A beautiful office with everything you need to do your best work
• A large and engaged community of over 200 million users, presenters, and customers who genuinely love Mentimeter (reflected in an NPS consistently above 70)
• Clear Mentimeter principles and ways of working that guide how we collaborate, take ownership, and continuously improve together

What we’re looking for

• At least 1 year of experience in a customer-facing role
• Excellent written and verbal communication skills in English, with the ability to explain ideas clearly and engage in meaningful conversations with customers
• A solid technical understanding of websites and digital products, enabling you to troubleshoot effectively with customers
• A genuine passion for customer service, paired with ambition and motivation to create revenue-generating impact
• An entrepreneurial mindset, as you will contribute to building Mentimeter together with your colleagues
  
  

It's a bonus if you have:

• Previous exposure to sales or commercial roles, and/or experience working in a B2B environment

You don’t need to tick every box to apply. We value mindset, motivation, and willingness to learn just as much as experience.

Not required:

• You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 45 different nationalities!)

Please note that this position is located onsite at our office in Stockholm, with the starting date being flexible yet ideally as soon as possible.

What Men