Business Analytics Senior Manager – Pharmacy Client Informatics (Hybrid)

Overview of Client Informatics:

As part of Cigna's Risk Management and Underwriting (RMUW) organization, Client Informatics is committed to providing employer clients with reporting, analytics, and consultation that is relevant, simple, and actionable.  The Client Informatics organization supports Cigna's strategy by utilizing insights which enable employers to make strategic decisions regarding products and services.  A key enabler of our success is our consultative approach along with industry leading analytical capabilities.

The primary responsibility of a Business Analytics Senior Manager is to guide and mentor a team which supports enterprise growth strategies using client level analytics. These initiatives focus on client retention, earnings growth, and risk management.  This role will also play a key part in assisting Sales, Clinical, Product, and reporting development teams on go-to-market analytical strategy.  You will be a critical part of the enterprise transition from legacy reporting solutions; consulting on the build of future integrated pharmacy capabilities which support critical Pharmacy initiatives.

Core Responsibilities:

Leads a team of client facing Pharmacy Informatics Consultants:

• Manage a defined book of complex national clients
• Evaluate client utilization and offer solutions which improve health outcomes
• Demonstrate the value of Cigna’s products and services through consultative analytics which protect and grow earnings

Lead a team of Pharmacy Analysts:

• Oversee a team which supports Pharmacy Sales & Account Management with an analytical support model.  Work includes but is not limited to ad hoc reporting, metric research, and methodology consultation.
• Ensure a premium service model and quality work product is provided to Pharmacy Sales & Account Management.
• Ensure consistency of approach and strategy across external analytics
• Responsible for hiring, training, and development of team

Lead a team responsible for strategic go-to-market analytic consultation:

• Consult on new analytical content development, content migration, enterprise methodology, and analytics.
• Inform, educate, and train CP-SAM and Client Informatics
• Partner across the Integrated Pharmacy Organization on key initiatives using analytical expertise

Manage Strategic Pharmacy Initiatives:

• Establish and maintain relationships with key matrix partners within Pharmacy Organization
• Partner with Pharmacy Leadership to determine the appropriate support model for Sales and Account Management teams
• Provide consultation into priorities for analytics across enterprise
• Create more efficient processes and improve technical skills within the Informatics Team
• Provide support for producer driven insights, business critical work arounds, and leveraging cross enterprise capabilities

Skills:

Customer Focus:

• Demonstrate passion and dedication in anticipating/meeting expectations and needs of customers
• Lead discussions to prepare team and matrix partners to effectively represent subject matter

Communication:

• Set clear direction for team and align them to meet goals
• Provide an environment which fosters collaboration, idea sharing, and problem solving
• Provide clarity within organization on role, responsibilities, and how team is contributing value to the enterprise

Strong problem solving and independence:

• Strong problem-solving skills
• Proven ability to deal with ambiguity
• Demonstrated ability to work independently

Strong analytical and technical skills:

• Working knowledge of analytical tools, or having the desire to learn new tools
• Comfortable using multiple tools both creatively and strategically to produce analytical solutions
• Ability to manage multiple projects simultaneously which help delivery partners meet strict deadlines

Ability to communicate and collaborate:

• Strong written, verbal and presentation skills
• Comfortable explaining complex concepts to audiences with various levels of knowledge of the subject
• Effective at partnering with and influencing a cross-functional team
• Collaborating with business partners on methodologies and strategies

Qualifications:

• 8+ year Pharmacy Benefit Manager/Healthcare experience with demonstrated business results in an analytics or consulting capacity
• Experience managing direct reports
• Bachelor’s degree in Healthcare, Business, Finance, Economics, Computer Science, Statistics, Mathematics or related f