Senior Sales Engineer

Senior Sales Engineer – Deacom ERP

ECI Software Solutions is seeking a dynamic and customer-focused Senior Sales Engineer to support Deacom ERP, our purpose-built ERP platform designed specifically for batch and process manufacturers. This role is ideal for a technically skilled professional who thrives at the intersection of manufacturing operations, business process consulting, and solution-based selling.

As a key member of the presales organization, you will partner closely with sales, product, and implementation teams to demonstrate how Deacom ERP helps manufacturers streamline operations, improve traceability, optimize inventory, strengthen quality control, and accelerate growth. You will work directly with prospective customers across industries such as food & beverage, chemicals, pharmaceuticals, nutraceuticals, cosmetics, and specialty manufacturing.

This position is remote within the United States.

Key Responsibilities

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives.

• Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals.

• Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials.

• Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact.

• Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines.

• Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders.

• Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities.

• Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations.

• Provide feedback from prospects and customers to product management to help shape product direction and future enhancements.

• Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities.

• Maintain deep product knowledge and stay current on manufacturing trends, regulatory requirements, and competitive solutions within the ERP landscape.

Qualifications & Experience

• 5+ years of experience in a Solutions Engineer, Sales Engineer, Presales Consultant, or similar customer-facing role within software or SaaS organizations.

• Experience supporting ERP solutions for manufacturing environments, preferably within batch or process manufacturing industries.

• Strong understanding of manufacturing operations includi