Patient Navigator

About Porch Light Health: 

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT), Methadone treatment, and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting. 

About the Patient Navigator Role:

The Patient Navigator serves as a dedicated member of the Porch Light Health care team, helping patients overcome barriers that may interfere with their ability to access, engage in, and remain connected to treatment. Acting as a trusted guide and advocate, the Patient Navigator assists patients in navigating insurance coverage, financial assistance programs, transportation resources, community services, and other social determinants of health that impact recovery and overall well-being.

This role works closely with providers, Patient Care Coordinators, the Call Center, Revenue Cycle, and community partners to proactively identify and resolve challenges before they disrupt treatment. While not providing clinical services, counseling, case management, or social work services, the Patient Navigator plays a critical role in supporting patient engagement, retention, and successful treatment outcomes.

About You:

Responsibilities and Duties:

Insurance and Benefits Navigation

• Assist patients with Medicaid enrollment, renewal, and eligibility maintenance.
• Conduct proactive outreach to patients approaching Medicaid renewal deadlines.
• Educate patients regarding Medicaid requirements, workforce exemptions, reporting obligations, and other program requirements.
• Assist patients in navigating Medicare, Marketplace (ACA), and other available insurance options.
• Coordinate with Revenue Cycle and eligibility teams to address coverage concerns before treatment is interrupted.
• Help patients understand insurance benefits as they relate to Porch Light Health services.

Financial Assistance and Affordability

• Educate patients regarding self-pay options, payment plans, scholarship programs, hardship assistance, and other financial resources.
• Assist patients with completion of financial assistance applications and required documentation.
• Work collaboratively with internal teams to identify solutions that support continued treatment engagement.

Transportation and Access Support

• Assess transportation barriers that may impact appointment attendance.
• Connect patients with Medicaid transportation benefits, Uber Health resources, and other transportation programs.
• Coordinate transportation support when appropriate to reduce missed appointments and treatment interruptions.

Patient Engagement and Retention

• Conduct outreach to patients who have missed appointments, disengaged from care, or are at risk of treatment interruption.
• Identify and address non-clinical barriers affecting treatment adherence.
• Partner with providers, PCCs, and operational teams to support patient re-engagement efforts.
• Assist patients in resolving administrative, financial, or logistical challenges that may prevent them from remaining in care.

Social Determinants of Health Support

• Connect patients with community resources related to food insecurity, housing instability, employment assistance, utility assistance, legal aid, and other social needs.
• Assist patients with applications and enrollment processes for programs such as SNAP and other public assistance programs.
• Maintain current knowledge of community resources available within assigned markets.
• Build and maintain relationships with community organizations and resource providers.

Healthcare Navigation

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