ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE OPPORTUNITY.

This is full-time position. The applicant can establish a career in operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations. The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol. Work within a Traffic Management Center also includes, but not limited to,

• Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.
• Operators are responsible for the quality, accuracy and timeliness of all information disseminated.
• Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed,  provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.
• Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.  
• Review all events, signs, and traveler information for accuracy.  
• Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.
• They monitor road sensor data and confirm the data using CCTV video.
• Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.
• Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

Qualifications

Minimum Requirements:

• High school diploma or GED equivalent is required.
• Must pass a State and Federal criminal history/security background check.
• Must pass a pre-employment drug screen.
• Ability and Flexibility to work a variety of shifts.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

Preferred Qualifications:

• Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement
• Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
• Knowledge of personal computers and software.
• Knowledge of or ability to learn Indiana roadways.
• Ability to work calmly and accurately under intense pressure
• Able to multitask under intense pressure
• Able to communicate across various levels of management