Business Office Manager - Parking Services - UTK

The University of Tennessee, Knoxville is seeking a Business Office Manager to serve as the lead financial and business operations professional for Parking & Transportation. This role provides strategic financial leadership for a complex, multi-million-dollar auxiliary enterprise, overseeing budgeting, forecasting, financial operations, compliance, and reporting.

The Business Office Manager plays a key role in ensuring financial integrity, supporting long-term sustainability, and advising leadership on operational and strategic decisions that impact the department’s performance and growth.

Financial Management, Budgeting & Forecasting

• Lead development and management of annual operating and capital budgets 

• Develop multi-year financial models supporting debt service, capital planning, and operational sustainability 

• Monitor and analyze revenue streams (permits, citations, events, etc.) and identify trends, risks, and opportunities 

• Provide strategic financial recommendations to departmental leadership 

• Evaluate rate structures and operational scenarios to support decision-making 

Financial Operations & Compliance

• Ensure compliance with university financial policies, internal controls, and audit standards 

• Oversee reconciliation processes between parking systems and university financial systems 

• Manage receivables operations including payroll deduction, billing inquiries, and customer account resolution 

• Strengthen internal controls and implement process improvements to enhance efficiency and reduce risk 

Grants, Procurement & Financial Reporting

• Oversee grant administration including budgeting, billing, and compliance 

• Manage procurement processes, contracts, and competitive solicitations 

• Ensure timely and accurate submission of financial reports and invoices 

Audits & Regulatory Compliance

• Serve as the primary liaison for internal and external audits 

• Ensure compliance with federal, state, and regulatory requirements 

• Oversee required reporting such as National Transit Database (NTD) submissions 

• Maintain readiness for audits and regulatory reviews 

Leadership & Strategic Support

• Provide leadership and direction to business office staff 

• Lead process improvement initiatives across financial and administrative functions

• Serve as a key advisor to departmental leadership on financial strategy and resource allocation 

• Contribute to long-range planning and operational initiatives

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field 

• Progressive experience in financial management, budgeting, or accounting 

• Experience managing complex financial operations and compliance requirements

Preferred Qualifications

• Experience in higher education, transportation, or auxiliary services 

• Experience with grants management and federal funding compliance 

• Supervisory experience 

• Experience with systems such as DASH, T2, or similar enterprise platforms 

• Advanced proficiency in financial reporting tools (Excel, Power BI)

Knowledge, Skills, and Abilities

• Knowledge of financial management, budgeting, forecasting, and internal controls 

• Knowledge of grant administration, procurement, and regulatory compliance 

• Ability to analyze complex financial data and develop actionable insights 

• Ability to develop multi-year financial models and forecasts 

• Strong communication skills with the ability to present financial information to non-financial audiences 

• Ability to lead cross-functional initiatives and manage competing priorities

Compensation and Benefits