Senior Director, People Operations and Total Rewards

Why we need you

Springboard Collaborative invites talented and passionate candidates to apply for the position of Senior Director, Operations and Total Rewards. The Senior Director, Operations and Total Rewards will be responsible for managing operations and leading Springboard’s progressive total rewards program. A successful candidate will be a strategic and operational leader experienced in building infrastructure and excited to execute forward-thinking solutions. This is a remote position.

Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by the 4th grade. Springboard envisions a world in which parents and teachers work together, rather than in isolation, to accelerate student learning. The Senior Director, Operations and Total Rewards supports this goal by ensuring our staff have the support they need to grow and excel at their jobs, with an equitable above-market compensation package across the organization and industry. 

The Senior Director of Operations and Total Rewards will supervise the Total Rewards (3 FTE) and Operations (2 FTE) teams. The Senior Director will report to the Vice President of People Operations and work as part of the Business Strategy Team. This is a great opportunity to support an entrepreneurial team and maximize the impact of a rapidly growing organization.

You can read more about the requirements, competencies, goals, and responsibilities below. We'd love to have you join us!

This is important

We are an equal-opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.

We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.

Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed on the job description!

Here are your priorities in the first year:

• Implement compliance training that focuses on harassment prevention, time and attendance management, and supervisor employment law.
• Ensure relevant  service requests have a 90+% on-time completion rate
• Maintain or improve the Total Rewards and People Operations team's employee engagement score.
• Complete or make progress on all People Operations and Total Reward categories on the Team roadmap.

Here are your responsibilities within and beyond the first year:

You lead Springboard's compensation processes and strategy to ensure equity across the organization.

• Conduct analysis to determine appropriate compensation for positions and candidates.
• Oversee communication and operations for incentive programs, salary adjustments, and location-based pay.

You oversee a progressive benefits strategy and manage the organization's benefits plans.

• Oversee relationships with insurance brokers and vendors for various benefits, including health, dental, vision, supplemental plans, and retirement savings.
• Annually auditing offerings and benefits plans based on employee feedback; ensure rates and products meet employee needs while controlling costs.

You lead and design processes that support human resources operations across the organization for full-time and part-time staff. 

• Oversee internal and external HR customer support and ensure efficient HR processes.
• Drive improvements in employee experience using people data.
• Coordinate with other departments to optimize HR operations.
• Manage and execute processes to onboard 100+ seasonal and part-time program-facing staff.

You use best practices to design and support an exceptional employee experience. 

• Manage onboarding and offboarding processes for full-time and seasonal staff.
• Oversee employee resource groups, engagement activities, and recognition programs.

With the support of other People Operations leaders, you monitor HR regulatory compliance and risk management.

• Ensure compliance with state and federal regulations, including ADA, FMLA, workers' compensation, and unemployment.
• Assess regulatory risks and enforce mitigating strategies.
• Provide ongoing training and communication on HR policies and procedures.
• Manage multi-state regulatory compliance for 100+ seasonal part-time staff.