Director, Retail Success, Premier Brands

Director, Retail Success, Premier Brands

About Leap:
Imagine starting your day knowing the work you do helps shape the future of retail.

At Leap, we’re building the world’s largest network of branded retail stores, powered by data, systems, and scale. Behind every storefront we launch is a team transforming how modern brands come to life in the physical world. From the moment a customer walks through the door, they’re stepping into an experience that’s been thoughtfully designed, data-informed, and brought to life by our platform.

We power retail for the brands you love, building a future where local retail is vibrant, intelligent, and impactful. As one of the fastest growing companies in the retail/ecommerce space, Leap enables brands to launch and operate stores faster and more efficiently, with less risk, all while delivering a premium, connected customer experience.

Come take this leap with us. Your ideas matter here. Your voice will shape what comes next.

The Role:
The Director, Retail Success Premier plays a critical role in managing multi-store performance, driving operational excellence, and fostering strong brand partnerships. This role ensures that each store delivers on financial, operational, and brand goals, creating a high-impact retail experience that supports long-term growth and brand success.  

We're seeking a strategic leader to launch and cultivate our exclusive Premier segment, dedicated to delivering unparalleled luxury experiences for brands and stores with high Average Order Values (AOV). This leader will be instrumental in crafting and executing a sophisticated clienteling and planned business strategy that fosters deep relationships and drives sustained store performance growth. This role demands a keen eye for talent to develop a robust recruiting strategy to attract and retain top-tier luxury sales professionals. Furthermore, you'll be a key partner to the Growth team, actively attracting potential brands to join this elite segment, ensuring a curated and exceptional offering for our discerning clientele. If you're passionate about elevating the luxury retail landscape and driving significant impact, we invite you to lead this transformative initiative.

This role is aligned to Leap Level: L6

Core Responsibilities:

Retail Store Performance

• Oversee the success of field leaders (Area Managers & General Managers), ensuring financial performance, customer experience, and operational KPIs are consistently met.
• Utilize business acumen and performance data to drive actionable plans that meet sales, remittance, and store profitability goals. Doing so in partnership with brands, internal partners, and store teams
• Identify operational challenges impacting store performance and develop scalable action plans to address inefficiencies.

Team Development & Management 

• Directly lead and develop field leaders (Area Managers & General Managers), ensuring strong leadership presence through consistent coaching and performance management.
• Implement programs focused on retail execution, customer service excellence, people development, and sales optimization.
• Foster a high-engagement culture by facilitating recognition programs, team development initiatives, and career growth opportunities.