Senior Solution Engineer DTC

About Us 

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.  

 

Job Title:  Senior Solution Engineer – DTC Platforms 

Job Description: 

We are seeking a highly skilled and proactive Senior Solution Engineer to join our Direct-to-Consumer (DTC) Technology team. This role is instrumental in leading architectural strategy, engineering practices, and cross-functional collaboration to support our growing digital commerce ecosystem across Salesforce Commerce Cloud (SFCC), Experience Cloud, Marketing Cloud, and Service Cloud. 

This individual will also play a critical role in defining processes between DTC, Engineering and IT, ensuring alignment of systems, tools, and governance across the technology stack. The ideal candidate will be comfortable getting hands-on with our core development, collaboration, and deployment tooling platforms, and will help establish best practices for how they’re leveraged throughout the engineering lifecycle. 

Key Responsibilities: 

• Design and maintain scalable front-end and full-stack architecture across Salesforce Commerce, Experience, Marketing, and Service Clouds. 

• Create and document architectural diagrams, system flows, integration patterns, and development standards. 

• Evaluate emerging technologies and shape the long-term DTC technical roadmap aligned with business goals. 

• Provide hands-on technical leadership, ensuring feasibility and engineering rigor in roadmap planning and delivery. 

• Identify and resolve complex technical challenges across DTC initiatives with scalable, sustainable solutions. 

• Lead the integration and optimization of core engineering tools (CI/CD, source control, monitoring, security). 

• Define and operationalize workflows with IT for deployments, incident response, and change management. 

• Partner with IT and engineering leaders to enforce standards on tooling usage, access controls, and audits. 

• Drive tooling and process decisions to improve engineering velocity, system reliability, and visibility. 

• Own technical governance, including code reviews, architecture reviews, documentation, and forecasting. 

• Proactively identify system and process improvements and champion initiatives to address them. 

• Provide technical forecasting for upcoming releases and future-state platforms. 

Qualifications: 

• 10+ years of experience in software engineering, with at least 3+ years in a lead or architectural role. 

• Proven experience with Salesforce Commerce Cloud (SFCC), Experience Cloud, Service Cloud, and Marketing Cloud. 

• Strong understanding of front-end technologies (JavaScript, React, Lightning Web Components) and full-stack development. 

• Hands-on experience with CI/CD pipelines, source control, and monitoring platforms. 

• Demonstrated ability to design scalable systems and lead cross-platform initiatives. 

• Proficiency in architectural