Lead Technology Business Relationship Manager

<h2></h2> <p>Role title: Lead Technology Business Relationship Manager<br/> Function: Group Technology<br/> Department: Technology_VOIS<br/> Location: Bucharest<br/>  </p> <h2></h2> <p><b>Role purpose: </b><br/> Technology_VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward).<br/> Technology Business Relationship Manager acts as the SPOC (single point of contact) for the internal business customer performing both - a role of Technology_VOIS “ambassador” towards the customer and customer “Voice” towards Technology_VOIS.<br/> The Lead BRM heads up a portfolio of accounts of value upwards of €100+ Million in recharges per annum and manages a team of BRMs delivering value, transformation and new service to those customers. </p> <p>The lead BRM will manage three business cycle phases across his/her portfolio: sell, build, run. Starting from the engagement with the customer, identification of the business growth opportunities based on the customer needs and Technology_VOIS capabilities, creating the commercially viable business case, overseeing transition and BAU (ensuring the service is delivered as per agreed SLAs and KPIs) and financial governance for the provided service. </p> <h2><b></b></h2> <p>The Lead BRM is a senior member of the team and sit on the Technology_VOIS extended management team. The role includes the following functions:</p> <ul> <li>Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports)</li> <li>Overall Deep Understanding of the local market/group function IT strategy, business pressures/challenges  </li> <li>Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers’ strategy across the managed portfolio</li> <li>People management of team, including performance reviews, coaching and upskilling the team</li> <li>Overall accountability for portfolio of accounts including up to 50% of overall growth and savings targets of Technology_VOIS</li> <li>Accountable for performance of accounts and customer satisfaction survey across portfolio</li> <li>Identification of the business growth opportunities, creation of opportunities pipeline </li> <li>Pipeline demand management</li> <li>Senior stakeholder management across portfolio, driving senior governance reviews and accountable for all senior escalations across team including any required service improvement plans</li> <li>Accountable for portfolio level sign of off business cases to support new demand into TSS</li> <li>Accountable for performance of transitions of services into Technology_VOIS across portfolio</li> <li>Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads</li> <li>Accountability for the financial governance of the internal customer portfolio including charging and budgeting of respective service (ensuring consistency of the final recharge values with the BCs/CRs signed with the customer)</li> <li>Supporting internal Technology_VOIS cost improvement initiatives </li> <li>Ownership of the governance between service operations and the internal customer (monthly meetings, monthly SLA and financial reporting), including the generation and management of the customer data</li> <li>Ownership, preparation and execution of quarterly Steerco meetings with Technology_VOIS management and CIO (or equivalent in the Group Function)</li> <li>Accountable for maintaining portfolio updated account plans</li> </ul> <p><br/> <b>Key accountabilities and decision ownership:</b><br/> •    People management, ability to motivate and drive a team of technology business relationships managers<br/> •    Develop business and drive portfolio of Technology_VOIS services into markets and Group entities<br/> •    Manage strategic senior key stakeholders relationships across portfolio of accounts<br/> •    Financial management of portfolio including signatory to all Business cases and managing the recharge process back to customer<br/> •    Represent Technology_VOIS in all key Governance meetings with Vodafone markets and Group entities up to CIO / CTO level<br/>  </p> <h2><b></b></h2> <p><b>Core competencies, knowledge and experience:</b><br/> •    Strategic thinking<br/> •    IT strategic relationship management<br/> •    Account management/business development <br/> •    IT Service management<br/> •    Financial governance</p> <p><b>Must have technical / professional qualifications:</b><br/> •    People Management<br/> •    Broad and strong IT knowledge<br/> •    Technology account management /consultancy experience<br/> •    IT service Management (ITIL)<br/> •    Project Management (PMP, Prince2,,) Preferred<br/> •    Ability to establish and maintain trust <br/> •    Commercial/Financial governance experience</p> <p><br/> Direct reports: u