Sales & Service Team Lead, Meath Hub

<p>Role: Sales &amp; Service Team Lead</p> <p> </p> <p>Location: Meath Hub – Navan, Ashbourne  </p> <p> </p> <p>This role is being offered on a permanent, full-time basis.</p> <p> </p> <p>About the Role:</p> <p> </p> <p>We are seeking highly motivated people to join our team. The vision of Local Markets is to be the best bank in every community.  We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB. Our Sales &amp; Advisory teams play key roles in supporting this vision.</p> <p> </p> <p>As a Sales &amp; Service Team Lead, your focus will be to manage the Sales Performance, Credit Delivery &amp; Management agenda, Digital Enablement &amp; Change agenda to support the delivery of the business plan, whilst ensuring the highest quality customer and operational experience that clearly differentiates AIB from its competitors. We are available to our customers through the channel of their choice and constantly strive to support our customer through social media, live events, and workplace banking.  You will be expected to play an active part in Northeast Local Market.</p> <p> </p> <p>Key Responsibilities Include:</p> <p> </p> <ul> <li>In conjunction with the Branch Management team, lead and manage the Sales &amp; Advisory team to achieve income and sales targets, with particular emphasis on the key SME and Personal segments as part of the overall effort to achieve the Branch financial goals.</li> <li>Lead, coach, develop and motivate the team to achieve their goals, underpinned by a drive for high performance, positive engagement, acknowledgement, candid feedback, and teamwork.</li> <li>In conjunction with the Branch Management team, manage, develop, and implement the Customer Service and Business Customer Agenda with emphasis on delivering a consistently high-quality customer experience.</li> <li>Build relationships with existing and potential SME customers to generate profitable business and secure future income streams.</li> <li>Sustain a strong culture of compliance, controls and operational, credit &amp; risk policies and procedures, always displaying AIB Leadership Behaviours.</li> <li>Build strong relationships with key internal partners and stakeholders and external influencers. Be present in the community.</li> </ul> <p> </p> <p> </p> <p>What you will bring:</p> <p> </p> <ul> <li>Proven track record of managing and delivering stretching targets including new business acquisition. </li> <li>A strong track record in leading a team to create capacity through Digital &amp; Process efficiency to capitalise on sales opportunity.</li> <li>Leadership focus that supports the engagement and motivation of staff through honest, fair, and regular feedback, which focusses on continuous improvement and the development of our people.</li> <li>Full QFA or is working towards this.</li> </ul> <p> </p> <p> </p> <p>Life at AIB</p> <p> </p> <p>At AIB, we have a clear purpose – ‘Empowering people to build a sustainable future’. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.  We are building a culture that breaks the conventions of what our customer and employees expect of a bank.</p> <p> </p> <p>We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.  More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.</p> <p> </p> <p>AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at <a href="mailto:careers@aib.ie">careers@aib.ie</a>. </p> <p> </p> <p>If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at <a href="mailto:careers@aib.ie">careers@aib.ie</a></p> <p> </p> <p> </p> <p>By when?  Closing date is 11th March 2024.</p> <p> </p> <p>Disclaimer: </p> <p>Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will enga