Assistant Manager-Service

<p></p><p></p><div><h3>Assistant Manager – Service Controls (Fire &amp; Security Services)</h3><h3>Job Purpose</h3><h3>The Assistant Manager - Service Controls is responsible for overseeing service operations, compliance, controls, and performance management within Fire &amp; Security Services. The role ensures adherence to safety standards, contractual SLAs, regulatory requirements, and operational governance while driving service excellence and continuous improvement.</h3><h2>Key Responsibilities</h2><h3>Service Operations &amp; Controls</h3><ul><li>Monitor and enforce service control processes across fire and security maintenance operations.</li><li>Ensure compliance with service delivery standards, contractual obligations, and company policies.</li><li>Track preventive and corrective maintenance schedules for fire alarm, firefighting, access control, CCTV, intrusion detection, and related systems.</li><li>Conduct regular audits to identify service gaps and implement corrective actions.</li></ul><h3>Compliance &amp; Risk Management</h3><ul><li>Ensure compliance with fire safety regulations, statutory requirements, and customer-specific standards.</li><li>Monitor adherence to EHS (Environment, Health &amp; Safety) policies and procedures.</li><li>Manage risk assessments and implement mitigation plans for operational and service-related risks.</li><li>Support internal and external audits and ensure closure of audit findings.</li></ul><h3>Performance Management</h3><ul><li>Monitor SLAs, KPIs, response times, and service quality metrics.</li><li>Analyze service performance data and prepare management reports.</li><li>Identify trends, recurring issues, and opportunities for operational improvements.</li><li>Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.</li></ul><h3>Customer &amp; Stakeholder Management</h3><ul><li>Act as a key point of contact for customers regarding service governance and performance.</li><li>Conduct service review meetings with customers and internal stakeholders.</li><li>Collaborate with Service Managers, Operations Teams, and Technical Teams to drive service excellence.</li></ul><h3>Team Leadership</h3><ul><li>Support and guide service coordinators, supervisors, and field engineers.</li><li>Ensure resource planning and effective deployment of service personnel.</li><li>Promote a culture of compliance, safety, and accountability.</li></ul><h2>Desired Candidate Profile</h2><h3>Education</h3><ul><li>Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Instrumentation) or related discipline.</li><li>Certifications in Fire &amp; Security Systems, Safety, or Project Management are preferred.</li></ul><h3>Experience</h3><ul><li>5-8 years of experience in Fire &amp; Security Services, Building Technologies, Facility Management, or Service Operations.</li><li>Experience managing service controls, compliance, audits, and customer escalations.</li><li>Knowledge of Fire Detection &amp; Alarm Systems, CCTV, Access Control, Intrusion Systems, PA Systems, and Fire Suppression Systems.</li></ul></div><p></p><p></p>