Psychiatry Practice Office Coordinator - Austin, TX

About Heading Health: Heading is on a mission to accelerate mental well-being through connection-based care. We have designed an outcomes-led approach, pairing clinician know-how with interventional treatments that when paired with talk therapy offer better outcomes for difficult-to-treat mental health conditions in adults. These already FDA-approved treatments are Spravato (esketamine) and ketamine offered with psychedelic therapies (MDMA, psilocybin, and others) likely to be approved over the coming years. 

Heading Health’s Mental Health Destination: Mental health care is often inaccessible, unaffordable, and is so often ineffective. At Heading Health, we utilize developments in clinical research, insurance coverage, and technologies to deliver the best outcomes for our patients. Our core values are patient-centered care, utilizing innovations to continue improving healthcare delivery, and being a leader in transformative care.

How Heading Health Will Lead the Future of Mental Health: The secret sauce has been and always will be our clinical care teams. It begins and ends with compassion: Compassion for our patients, our teammates, and ourselves. We have unmatched experience in delivering safe, effective interventional treatments and are guided by a world-class clinical advisory board. 

 

What is the Office Coordinator's Role?

At Heading Health, we seek considerate and driven individuals in our centers to exceed patient expectations daily. Having energized and friendly Patient Service Coordinator is essential to delivering quality care and creating success in our centers. As a Patient Service Coordinator, you will be responsible for greeting patients, scheduling administrative calls, activating patient files, and providing support to medical providers and staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team! We are hiring for the in-office position!

What you’ll be doing:

• Assist with day-to-day center operations.
• Greet patients as they come in, collect payments, and assist patients by answering questions and triaging concerns.
• Interact with patients in-person, by phone, or electronic communications.
• Manage daily patient schedule log, updating as needed for cancellations and rescheduled patient appointments.
• Process patient referrals promptly following SOP guidelines.
• Conduct outbound and inbound calls following specified protocols.
• Ensure timely completion of all EHR documentation as per SOP.
• Administer scheduling and administrative tasks for interventional patients in collaboration with the care coordination team.
• Perform additional assigned duties as needed.

Details:

 

• Role: Office Coordinator
• Type: Full time, 9:00a-5:30p, Monday-Friday
• Location: Austin, TX (onsite)

 

Who you are:

• High School Diploma or equivalency (GED) or equivalent years experience. 
• 1+ years direct patient care or customer service experience.  
• Previous insurance verification knowledge.
• Ability to multi-task and work well under pressure.
• Functional computer and software skills. 
• Excellent communication skills.
• Ability to follow OSHA and HIPAA guidelines.

Compensation & Benefits

• Medical, dental, and vision insurance.
• Short & long-term disability
• 401k match up to 4%
• Paid time off, sick/mental health days, and paid holidays.
• Exciting growth opportunities in a fast growing start-up.
• Pay range is $21.00 to $24.00 an hour.

Working Conditions: This role is center-based and requires working in a clinical setting. The noise level is moderate. It will require the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

Heading Health is an equal opportunity employer. Heading Health, will not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.