Events & Visitor Services Associate

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the Massachusetts' premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Hourly Rate: $16.00 - $18.00

Hours per week: 20

Job Classification: Nonexempt, Part-Time, Limited Term

Job Type: Onsite

Duration: 4/1/2025 - 11/30/2025

Location: deCordova Sculpture Park and Museum, Lincoln, MA

What You’ll Do:

Your Impact:

As the Events & Visitor Services Associate at deCordova Sculpture Park and Museum, you will provide superior customer service to guests during daily visits, programs, and events, furthering the mission of the Trustees to preserve our special places and share them with the community.

The Role:

 As the Events & Visitor Services Associate, you will have the opportunity to work at the visitor station and front desk, and during public and private events. In addition to these basic but crucial roles, you will assist with a variety of activities that include providing security and cross department support.

Specifically, you’ll: 

• Execute daily park operations, special events, and programming while maintaining art security and the overall visitor experience 
• Support public and private events by reading event briefs, fulfilling required roles, and providing superior customer service to all guests and vendors   
• Address every concern as a priority and see it through to completion working with the leadership team 
• Welcome all visitors while finding opportunities to generate new memberships through visitor engagement 
• Accurately and efficiently conduct a variety of sales including memberships, public event tickets, and admissions 
• Attend training to acquire and gain insight on exhibitions to offer to visitors 

Basic Responsibilities:

Visitor Station 

Efficiently facilitate initial admission sales or check-in. Offer relevant information to orient visitors to the property and set expectations for their visit. This may include but is not limited to the following: 

• Directions and basic layout of the property 

• Daily offerings such as programming and tours 

• Any special notices that may impact the visitor experience 

• Communicate arrival of deliveries, appointments, etc. to the appropriate staff members  

• Support Public and Private Events as needed based on information provided 

Front Desk 

Provide visitors with a warm welcome and offer guidance as needed including but not limited to: 

• Overview of museum and exhibition layout 

• Available tools and activities for families 

• Special daily offerings such as programming and tours 

• Facilitate group admission payment and membership purchases 

• Manage external calls to the museum in a professional manner 

• Forward calls as needed to appropriate staff members 

• Address visitor questions directly whenever possible 

• Contact the person who can help when not possible  

• Provide internal customer service to deCordova and Trustees’ staff members 

Security 

• Oversee guest interactions with exhibitions in the sculpture park and museum 

• Provide a warm welcome to guests entering museum building 

• Ensure museum policies are followed and respectfully address errant behavior  

• Assist with various activities throughout the museum campus as needed including but not limited to the following: 

• Tours 

• Events 

• Deliveries 

Events  

• Review