Support Specialist-Front Desk Associate, Recovery

At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.

SUMMARY

The Support Specialist-Front Desk Associate will be position in our Residential Treatment location and support individuals in both residential and outpatient substance use treatment. This person is responsible for providing a safe and supportive environment within a single support adult facility. Our housing program serves individuals with lived experiences of substance use, mental health conditions, homelessness, and justice involvement. Responsibilities include monitoring and assisting with resident situations that occur throughout the building, greeting all visitors, supporting program staff.

Pay range: $20-$22/hour

RESPONSIBILITIES

• Monitoring and assisting clients in residential programming
• Greeting all visitors
• Monitoring the front door access
• Supporting program staff
• Ordering supplies for the program
• Monitoring of participant passes
• Administering urine analysis and supporting the process of the UA calendar for participants
• Ordering and handing out transportation assistance in accordance with protocol
• Supporting the admissions team in the coordination of individuals seeking treatment
• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

Required:

• High school diploma/GED certificate.
• Ability to work independently.
• Ability to follow oral and written instructions.
• Ability to multi-task and provide accurate information.
• Ability to perform duties discretely and observe program confidentiality policies.
• Experience working with diverse backgrounds and the ability to adapt to a variety of situations as they arise.
• Must possess excellent interpersonal, organizational, written and oral communication skills.
• Must be computer literate and familiar with Microsoft Office products.
• Must be friendly, professional, compassionate, and have the desire to be helpful to residents living in a supportive housing program.

Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer competitive compensation and benefits package including:

Health, Dental, and Vision. Life, Short-Term, and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement 
Paid Parental Leave

Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

AA/EEO