About the Opportunity

The assistant director serves as a content expert for students, faculty, and other staff in student support and engagement. Using innovative and creative approaches, this position will serve the needs of a large and academically diverse student population across multiple disciplines. The assistant director serves as a primary point of contact for all learners at the Seattle Campus; the position has a high level of student contact and requires excellent interpersonal and conflict management skills. The assistant director must be able to utilize de-escalation techniques to manage students in crisis. The position requires working with a diverse student body and staff and is expected to be able to communicate across differences and facilitate a culturally and socially just portfolio of programs and support services. The assistant director must be able to execute data-driven strategic initiatives in line with the University's 2025 mission.

The primary areas of responsibility will be:

• Student services, student programming and leadership, and strategic operational execution and campus leadership.

Key responsibilities include, but are not limited to:

• Design and execute student support and engagement for Seattle Campus learners, inclusive of learners enrolled in on-ground, hybrid, and online programs across the Pacific Northwest.
• Serve as a point person for managing students in crisis, utilizing de-escalation techniques to mitigate disruption to normal campus operations; triage and identify the core issues that the student is having to guide the student through the various campus units to correct or streamline issue resolution.
• Leveraging student data from across the University, analyze, identify, propose, and execute additions or changes to student service and programming portfolio and campus strategy.
• Continually assess student engagement opportunities, creating and managing platforms for student leadership and co-curricular programming.
• Supervise Seattle Campus Student Ambassadors
• Develop, implement, and assess leadership development programs and initiatives that foster students' personal and professional growth.
• Oversee and support student interest groups, ensuring alignment with institutional goals while promoting inclusivity, engagement, and a vibrant campus community.
• Manage communication strategies to Seattle Campus students.

Minimum Qualifications

• Bachelor's required,  Master's preferred
• 2 to 5 years' experience in academic and/or student life fields in the higher education context.
• Demonstrated success in the management of a multifaceted and dynamic portfolio of services and programs.
• Experience utilizing data to inform strategic decision-making.
• Must enjoy working with learners and helping to guide them through their program to graduation.
• Flexible, creative thinkers are open to innovative ideas and changing priorities within a fast-paced organization.
• Strong writing, communications, project management skills and ability to manage stakeholder expectations is essential.
• The ability to be self-driven and bring teams of individuals together in a collegial and empathetic spirit, whilst able to relate with individuals from diverse backgrounds.
• Ability to think and act both analytically and strategically.
• Experience working with students in crisis a plus.
• Finally, the individual must be able to work independently and be an integral member of a team.

Key Responsibilities & Accountabilities

Strategic Planning Execution and Campus Leadership

• Collaborating with the director, align co-curricular programming pedagogy with Campus and University strategic vision.
• Serve as a contributor on student diversity and inclusion topics.
• In support of the colleges and academic partners, identify growth opportunities to expand and optimize academic program experience.
• Facilitate communications and weekly meetings amongst Seattle academic and student affairs (ASA) team.
• Maintain an on-going list of current student data, collaborate with the Registrar's Office, LLN data team, university-wide admissions teams, and Seattle Campus operations to ensure accurate and complete data for local Seattle Campus students and larger NW region.
• Keep abreast of all relevant systems (ex. Salesforce, Banner, Apply Yourself, Tableau, intercampus transfers, campus attributes), ensuring each reflects the unique data requirements of the Seattle graduate Campus student population. <