Director - Investor Reporting (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Director Investor Reporting is responsible for the oversight of the Investor Reporting department of Fannie Mae, Freddie Mac, Ginnie Mae, or Private portfolios. This includes reporting, remitting, and issue resolution of all clients and investors within their associated investor portolios, per the timelines in the respective agreements or Agency guidelines. The Director Investor Reporting will also be required to participate in client presentations and a full range of activities which assists with the operational effectiveness of the business unit. Included in the client types are S/S, S/A, A/A, and all GSE loan types. The Director Investor Reporting will be responsible for working with corporate accounting and related third parties to ensure financial control of all money movement related to advances, collections, and advance facilities.

Direct Reports

• Manager - Investor Reporting 

Principal Duties

• Oversee the monthly reporting of multiple teams each month. Ensure reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy.
• Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures.
• Manage ad hoc projects and assignments as needed.
• Responsible for the development and management of staff at multiple sites
• Provides account management to existing servicing clients.
• Creates reports (quality, productivity, customer service, operational efficiency)
• Manages projects with IT to conduct testing to meet project timelines.
• Manages client relationship through all phases of the servicing cycle.
• Creates and maintains project schedules.
• Partner with Investor Accounting as well as internal departments to ensure investor record is correctly reflected both in reporting and the system of record.
• Work with internal Investor Control team to ensure accurate information is supplied for various audits both internal and external.
• Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied.
• Performs related duties as assigned by management.

Education and Experience Requirements  

• Bachelor's Degree in Accounting or Finance required.
• 8+ years’ Mortgage Servicing with 5+ years Investor Reporting experience required.
• 2+ years’ Management experience required.

Knowledge, Skill, and Ability Requirements  

• Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas.
• Proficient in MS Word and PowerPoint
• SQL or other database reporting experience preferred
• Servicing Director knowledge a plus
• Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
• Strong communication skills to interact with Senior Management and other business units.
• Working understanding of operational risks and related controls.
• Understanding of RegAB and USAP Guidelines

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program<