Administrative Associate, Laboratory, University Health Services

Job Posting Title:

Administrative Associate, Laboratory, University Health Services

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Hiring Department:

Healthyhorns - University Health Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.
 

Purpose

To perform administrative, clerical, and receptionist duties; perform phlebotomy and process specimens for the Laboratory.
 

Responsibilities

• Performs receptionist duties for the Lab, such as: such as: courteously greets patients and visitors to the lab and directs them to the proper area; asks patients for I.D., finds lab orders in the EHR, and accessions orders in EHR and attaches insurance information with the order appropriately; answers or directs patient's questions to appropriate personnel; verifies laboratory orders, generates labels, and releases orders if specimens have been obtained; verifies specimens are properly labeled; instructs patients on the proper techniques for specimen collection and any dietary requirements; enters outside provider orders into EHR and processes orders; answers telephone in a professional manner, stating name and department; transfers technical inquiries to appropriate section; relays patient information to physicians; opens and closes the lab reception and office each morning and evening and follow proper procedures.
• Performs administrative and clerical duties for the Lab, such as: notifies Supervisor and Laboratory Assistant Manager of discrepancies, incidents, and other concerns in a timely manner; accurately files reports and requisitions; verifies information regarding laboratory testing to be performed in-house and at a reference lab; generates labels accurately; confirms that any documentation submitted is correct; receives specimens from UHS clinics; checks specimen labels, tests ordered, and other related instructions; receives reference lab reports and distributes copies appropriately; communicates with reference lab routinely to obtain information regarding tests, codes, prices, and specimen requirements and to ensure that tests are performed accurately; audits "Do Not File" insurance requests and reconcile appropriately; audits lab billing reports in EHR and reconciles errors in orders processing appropriately; receives and processes physician's orders for laboratory tests.
• Participates in other activities as appropriate and assigned.
• Exhibits professionalism, teamwork, and exceptional customer service in all aspects of work.
• Demonstrates regular and punctual attendance patterns.

Required Qualifications

• High school graduation or GED.
• Five years of experience with clerical functions.
• Excellent interpersonal and communication skills and a professional demeanor.
• Accuracy in grammar and punctuation.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service be