Regional Ambulance Manager

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Regional Ambulance Manager is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance.  The Regional Ambulance Manager will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction.  The Regional Ambulance Manager will also provide financial analysis of ambulance transportation costs for the assigned region. 

Location: This is a remote role that can be located anywhere within the Central region of the United States. This role will travel up to 25% within the Central region.

What you’ll do:

• Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
• Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage
• Negotiate pricing and trip coverage expectations with providers
• Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
• Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
• Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services
• Oversight of internal ambulance processes, provider training, and claims resolution
• Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
• Monitor service levels and trip scheduling to ensure client and contract expectations are met
• Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
• Oversee and ensure consistency of the execution of ambulance policies and procedures
• Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
• Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
• Provide support with the client when needed
• Ensure providers are educated and trained in accordance with MTM and contract specific requirements
• Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
• Facilitate town halls, conventions and seminars
• Act as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunities
• Ensure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
• Execute on new implementations and client expansions

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D
• Previous experience in Emergency Medical Services (EMS) industry
• Minimum 5+ years previous experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
• Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• Must possess a valid driver’s license

Skills:

• Must be results driven and able to communicate effectively with internal and external clients at all levels
• Ability to prioritize, manage multiple tasks and projects, and meet deadlines
• Strong focus on customers, accountability, teamwork, collaboration and decisiveness
• Excellent customer orientation, interpersonal and communication ski