Regional Director - Desjardins Agent Network

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Job Level

CL-06

The Regional Director is a senior leader within the Desjardins Agent Network (DAN) accountable for driving objectives, seeking opportunities, determining strategy, and achieving key results. With a solid understanding of a Desjardins Agent’s independent business, you will be at the forefront of aligning their needs with Desjardins services, products, and tools. The Regional Director is accountable for profitable growth and relationship management within a defined geographic region.

We have three positions available in the following regions: Calgary South, Southwestern Ontario, and Eastern Ontario and New Brunswick.

Demonstrated ability to drive profitable, multi-line growth of an assigned region by applying comprehensive marketplace knowledge and subject matter expertise to differentiate the Desjardins Agent Network (an independent and exclusive network) through meeting multiple customer needs, providing consistently simple, people-focused experiences, and integrating organizational capabilities

Be a Brand Ambassador for Desjardins sharing our vision, cultural expectations, and lead by modeling the Desjardins Behaviours (Simple, People-Focused Modern and High Performance)

Possess industry experience, emotional intelligence, business acumen, and demonstrate the ability to influence

Ensure alignment of company vision and network priorities

Understand and leverage available field support to assist with implementing the tactics to support the strategy

Provides market and Agent insights into the Agent reality and the impacts of company initiatives, programs, and priorities  

General Information on the Position

Main responsibilities

Responsible for driving profitable growth and maximizing the opportunity of the region by developing and executing strategies to support the following activities:

Profitable P&C Growth and Multiple Line Penetration

• Drive profitable growth through the development of a comprehensive plan to achieve company objectives by capitalizing on marketplace knowledge, identifying target client segments, and optimizing multiple-line opportunities

• Implement growth strategies aligned to attracting and retaining the most profitable client segments

• Utilize the available reporting tools and resources to identify quality trends, concerns and opportunities and hold semi-annual Health of my Business (HOMB) reviews with Agents 

Consulting

• Consult with Desjardins Agents to help them develop and execute their business plans. Areas of business consulting include Business Management; Sales Process; Team Member Development; Customer Experience & Quality 

• Identifying and recommending options to address Agents' business challenges, market opportunities, and office systems to positively influence new market acquisition and retention of existing markets

• Assessing Desjardins Agent team member training needs and recommending appropriate actions

Agent Development

• Develop the communication and change management strategy for the region to support the company’s vision and priorities through a combination of virtual meetings, in person meetings, study groups, and written communications

• Leverage the support of other business resources as appropriate

• Collaborating with new agent development resources to mentor and prepare those training for the agency opportunity throughout training and field development activities

• Manage Agent contractual obligations, issues, and special circumstances (i.e., health or disability)

Recruiting and Agent Footprint

• Capture market potential by recruiting top talent to maximize desired Agency footprint and evaluate territory opportunity to ensure alignment with strategic priorities

• Work in partnership with key stakeholders on developing and executing an agent placement plan that meets both succession needs and growth potential

• Identifying Agent candidates by creating a referral cultur