Operations Account Executive

Company Description

Dentsu Creative US is comprised of audacious thinkers and award-winning collaborators across the United States who blend local knowledge with global expertise. Choosing substance over stunts, our Modern Creative mandate is about unlocking sustained growth and holistic impact for brands in ways that Create Culture, Change Society and Invent the Future. Our borderless approach allows us to assemble the best talent around each brief, tapping into the expertise of the 9,000+ people in dentsu international’s global creative network. This integrated model also allows our talent to learn about and explore the breadth of career possibilities within Dentsu Creative.

Dentsu Creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The Operations Account Executive is responsible for developing, implementing, and managing multiple technology platforms, to increase the simplicity and seamlessness of processes, workflows, communication, and team collaboration. The Operations AE enables teams, departments and clients with the right information and digital tools to operate effectively and with agility.

This role constantly evaluates the centralized field sampling model and is responsible for its ongoing optimization and brilliant execution. The Operations AE is dedicated to the digitalization of field workflows and works as a key contributor within a cross functional team of subject matter experts.  

Responsibilities

• Help build annual, quarterly, and incremental event plans including the planning process, timelines, and communication to internal and external stakeholders 
• Help develop & deploy central activation plans and budgets across all brands / programs, channels, and departments 
• Manage and maintain program lists, program standards, and core data sets within operating platforms for execution controls, tracking and forecasting
• Manage and maintain approved point-of-sale item lists and catalogs, communication with vendors and aspects of quarterly ordering process
• Provide up-to-date process, training, communication, and user support for internal and external employees in regard to planning, program standards, budgets, point of sale and additional items related to execution

• Provide internal and external user support for field operating systems and technology platforms (ie. event booking, staffing, data capture, training)
• Work closely with internal tech teams to ensure tools are functional, effective, designed for user experience
• Work closely with Planning & Regional teams to ensure ways-of-working are aligned with client’s business objectives and consider market nuances
• Provide assistance to the Operations Director and Senior Account Executive on other tasks/requests or new initiatives that may arise related to field execution

Qualifications

• Excellent attention to detail, communication, decision making and problem-solving skills
• Project and time management skills.  Ability to multi-task and manage multiple workstreams at once
• Budget management skills and experience
• Data driven and analytical mindset
• Ability to work within a cross functional team
• Client relationship building / service skills
• Experience working with technology platforms and applications is preferred (i.e. CRM such as Salesforce)
• Knowledge and experience in spirits / beer industry is preferred
• Proficient in Microsoft Excel, Keynote and Outlook

Additional Information

The anticipated salary range for this position is $51,000 - $83,375. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitspl