Bancorp Collateral Team Lead M-F 1st Shift

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GENERAL FUNCTION: Leads risk mitigation efforts through original collateral tracking, maintenance, and release.  Ensures electronic image capture on all incoming commercial, consumer, mortgage and vehicle collateral items. Supports daily third-party vendor business activities and collateral movement between key internal business partners using detailed tracking software. Acts as first line subject matter expert in collateral operations for all staff supported.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees and leads commercial collateral setup, batch creation housing, movement tracking, exception creation and clearing oversight,  request processing coordination and team performance analysis.

• Verifies secondary volume audit reviews and contact point coordination for CFPB and Borrower in Custody Fed collateral reviews.

• Ensures timely delivery of New York CEMA Loan refi collateral. Provides support for LOB and attorney communication regarding inventory.

• Liaison relative to escalated collateral set up and receipt and release issues and performance.

• Oversees NC/CO paid note return process.

• Supports third-party system access and training for requesting and obtaining bank held collateral from all contracted custodians.

• Initiates multiple step collateral verification reviews and answers any escalated questions or findings either with internal or external compliance regulators.

• Point of contact and issue resolution for third-party collateral.

• Responsible for input regarding collateral and document retention and communicating suggested adjustment to Fifth Third record retention group.

• Responsible for team training and performance for research and retrieval of missing/outstanding collateral.

• Oversees and supports the consumer collateral servicing team on loan servicing activities.

• Collateral vendor servicing and reporting; lienholder discrepancies and name discrepancies oversite and support.

• Supports LOB titling functions.

• Formulates collateral data collection specifically used to facilitate title maintenance on vehicle collateral titles as well as repossessions.

• Ensures production standards are met for all employees.

• Initiates and reviews account lookup procedures to ensure the proper identification and categorization of all incoming loan collateral.

• Provide training and maintenance for all freestanding and desktop Kodak imaging machines.

• Reviews image verification and reconciliation procedures for all collateral received and imaged.

• Ensures service level agreements are adhered to for LOB collateral fulfillment and tracking production and quality standards.

• Manages monthly audits related to the image availability of collateral notes, recorded mortgages, auto loan packages, auto titles and title policies.

• Work directly with the vendor management team to hold vendors and service providers accountable for contractual performance.

• Oversees and performs as necessary collateral system report generation and analysis of missing, incomplete, or incorrect documentation. Reviews and reports any anomalies found to management.

• Tracking system collateral updates, reconciliation, reporting and data ingestion.

• Incoming collateral channel control and issue reporting.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILTIES REQUIRED:

• High school diploma or equivalent. Associate or undergraduate degree preferred.