Bancorp Collateral Team Lead

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GENERAL FUNCTION: The Document Administration Manager is responsible for daily operations activities such as managing commercial collateral, mortgage and consumer collateral, imaging strategy, education of business partners on necessary access and functionality of imaging software to promote a self-service environment for the entire Bancorp. Supplemental job responsibilities include complex oversight of MSR/CRA mortgage trailing documents, third party custodial supervision and overall SLA adherence to documentation being received, imaged or repurchased. Works closely with secondary marketing, mortgage and commercial post-closing and regional credit center management on the formulation and curation of document exceptions for respective products.  Additionally, they are the Bancorp expert on consolidation of file rooms throughout the affiliates and a major participant in all merger and/or sales strategies throughout the Bancorp.  

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.  Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.  While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• In conjunction with Document Administration Supervisor, plans, assigns and monitors the workflow of a group of employees within an assigned functional area, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained. 

• High level of customer (internal and external) focus with significant vendor management activity at onsite and offsite locations. Responsible for on boarding and vetting new vendors using Vendor Management Processes.

• Ensures all customer file related operations are performed within Bancorp and vendor contracted guidelines.

• Assists with quality control and due diligence review of potential acquisition portfolios.

• Reviews reporting to retail and other line of business partners of all outstanding exceptions for Bancorp collateral and internal (departmental) steps taken to rectify. 

• Maintains open communication with impacted lines of business such as regional credit centers, collections, legal, default, post closing, and remarketing to ensure awareness of collateral deficiencies and proposed resolution. Represents the document management area in dialogue with other lines of business.

• Administers and maintains appropriate accesses and oversight of all mortgage third party custodians. Monitors SLA’s and works in conjunction with vendor risk management to cure any deficiencies within their processes.

• Responsible for the execution of Third Party Custodial set up and contract review to ensure collateral access.

• Reviews daily, weekly and monthly reporting of departmental activity, including production, quality, staffing models, missing collateral reports and self assessments.

• Regularly reviews current published document handling and retention policies from GSE agencies to ensure proper adherence to required standards. 

• Handles and approves exception processing of collateral and document requests from mortgage, consumer, and commercial lines of business.

• Regularly reviews and recommends resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business. 

• Perform any other duties as assigned.

• Responsible for all loan collateral activity.  Includes, reporting, due diligence, buyer/seller communication, and collateral receipt and/or delivery.

• Leads all Audit activity for both internal and external audit areas.  Provides access to documentation and reports for audit/compliance.  Responsible for creating and enhancing procedures and departmental policy in an effort to mitigate risk findings.

SUPERVISORY RESPONSIBILITIES: Responsible for providing exempt and non-exempt employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and successio