Program Manager, Construction

Position Summary:

Join Our Team as a Program Manager at Redaptive!

Are you passionate about driving projects to success and building strong customer relationships? Redaptive is looking for a dynamic and strategic Program Manager to join our team. In this role, you will be at the heart of our operations, working closely with core team members and program stakeholders to ensure the successful implementation of projects for our valued customers.

Key Responsibilities:

- Project Leadership: Take ownership of projects from start to finish, overseeing planning, management, and tracking progress to ensure timely and successful delivery.
- Customer Liaison: Act as the primary point of contact for customers, managing high-level external relationships and ensuring customer satisfaction throughout the project lifecycle.
- Strategic Focus: Maintain clear and effective communication with customers, managing overall relationships and ensuring their needs are met.
Program Mastermind: Outline and drive programs to completion, managing vendors, budgets, risks, and project schedules.
- Reporting and Escalations: Prepare and present progress reports to customers, and handle any escalations to keep projects on track.
- Collaboration: Work directly with customers to ensure deliverables meet scope and timeline requirements, engaging the Account Team as needed to address any unforeseen needs.

What We’re Looking For:

- A strategic thinker with a passion for customer satisfaction.
- Strong leadership skills and the ability to manage multiple projects simultaneously.
- Excellent communication and relationship management abilities.
- Experience in vendor and budget management, risk identification, and mitigation.
- A proactive problem-solver who can navigate complex challenges and drive projects to success.

Why Redaptive?

At Redaptive, we believe in empowering our team members to make a real impact. You’ll have the opportunity to work on exciting projects, collaborate with talented professionals, and contribute to our mission of delivering innovative solutions to our customers.

• Responsibilities and Duties:
• Provides strategic, technical, and operational leadership and management support of program that bring value to our company and our customers
• Build relationships with teams, providing servant action-oriented leadership, collaboration, conflict resolution, and effective facilitation to support the creation of high-performance, cross-functional team.
• Analyze complex business problems to provide appropriate solutions; implement solutions that leverage technology to accomplish stated strategic business objectives.
• Assess, manage, and resolve risk to the overall Program, impacts and potential alternatives and escalate as required to the appropriate level of Leadership
• Set Program objectives and establish clear measures to successfully define and meet Program deliverables, budgets, and timelines. Utilize the change control process to track schedule changes to the Program
• Define Program's Key Performance Indicators (KPI), training, process standards, policies, and procedures
• Responsible for revenue for the team and strategic alignment of Program to business unit objectives.
• Manage implementation of Scope of Work as the customer’s trusted point of contact – operating as an owner’s representative
• Hire and manage vendors/ contractors
• Budget Management, including change orders, vendor invoicing approval, contingency/ allowance management, and margin preservation
• Always ensure quality construction standards and safety
• Determines methods and procedures on new assignments and may coordinate activities of other personnel
• Develops methodologies, procedures, and systems to produce program reporting
• Delegate program tasks based on program members’ individual strengths, skill sets and experience levels
• Manage programs across multiple delivery streams and across multiple complex non-standard product solutions.

Required Abilities and Skills:

• Drive strong relationships with customers by being a trusted advisor and advocate.
• Expert critical thinker; strong quantitative and qualitative analysis and problem-solving skills.
• Experience with construction management software packages.
• Ability to plan and see the “big picture”
• Deal appropriately with first-time or unusual problems; seek relevant guidance and support.
• Able to evaluate and respond to change orders from contractors
• Fanatically detailed
• Able to handle large quantities of information and keep it organized
• Excels in a fast-paced environment
• Competent in conflict and crisis management
• Good time-management and prioritization skills