Data Center Cloud Operations Manager

<p>The Managed Services Data Center Cloud Operations Manager is responsible for the day-to-day Team management and operational management of U.S.-based data center environments supporting internal systems and InterSystems’ Clients. This role ensures high availability, operational excellence, and compliance across third-party facilities while coordinating closely with internal infrastructure, platform, and application teams.</p> <p>The manager leads operations staff and vendors, governs colocation provider relationships, and supports modern infrastructure platforms including software-defined storage, converged infrastrus, and containerized environments.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Data Center Operations</strong></p> <ul> <li>Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact</li> <li>Coordinate remote hands, maintenance windows, and incident response with colocation providers</li> <li>Ensure availability and reliability of power, cooling, space, network connectivity, and physical security</li> <li>Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers</li> <li>Maintain and enforce SOPs, runbooks, access procedures, and escalation paths</li> </ul> <p><strong>Infrastructure &amp; Platform Support</strong></p> <ul> <li>Support enterprise infrastructure platforms including: <ul> <li><strong>Dell PowerFlex</strong> and other software-defined storage systems</li> <li><strong>Nutanix and VMware</strong> converged infrastructure</li> <li><strong>Kubernetes platforms</strong> (e.g., Spectro Cloud–managed environments)</li> </ul> </li> <li>Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions</li> <li>Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities</li> </ul> <p><strong>Team Leadership</strong></p> <ul> <li>Lead and develop data center operations staff and contractors supporting colocation environments</li> <li>Define staffing models, on-call rotations, and escalation coverage</li> <li>Promote operational discipline, documentation quality, and continuous improvement</li> </ul> <p><strong>Vendor &amp; Provider Management</strong></p> <ul> <li>Manage colocation providers, hardware vendors, network carriers, and service partners</li> <li>Oversee SLAs, maintenance coordination, access controls, and service delivery</li> <li>Support contract reviews