Information Technology (IT) Coordinator

Description

Information Technology Coordinator provides direct support to students, faculty, and staff in maintaining a stable, secure, and equitable digital learning environment. Working in close partnership with the Technology Manager, this role ensures the seamless operation of all instructional and administrative technologies across the Kindezi network

Reports To: Technology Manager

PERFORMANCE RESPONSIBILITIES:

Technical Support & User Experience

• Provide prompt, professional on-site and remote technical support for students, educators, and administrative staff across all campuses
• Diagnose, troubleshoot, and resolve hardware and software issues across a range of devices, including Chromebooks, Windows desktops/laptops, Promethean Boards, printers, document cameras, and other classroom technologies
• Serve as the primary support contact for assigned campuses, ensuring consistent user experience, responsiveness, and proactive communication

Device Management & Asset Lifecycle

• Support the provisioning, deployment, inventory, maintenance, and collection of school-owned devices across the network
• Utilize asset management systems to ensure accuracy of device tracking, warranty information, and condition reports
• Assist in coordinating and executing device refresh plans and annual technology rollouts

Instructional Technology Enablement

• Install, configure, and maintain instructional software, digital assessment platforms, and assistive technologies aligned with curriculum goals
• Provide just-in-time training and support to educators integrating technology into instruction
• Collaborate with Media Tech Aides and instructional staff to ensure classrooms are technology-ready and conducive to 21st-century learning

Infrastructure & Systems Administration Support

• Assist in basic network support tasks, including ensuring stable wireless connectivity, monitoring classroom network equipment, and identifying local outages
• Support maintenance of audiovisual and multimedia equipment to ensure functionality for instruction and events
• Administer student and staff accounts within Google Workspace for Education, including account creation, access troubleshooting, and permissions

Operational Excellence & Documentation

• Monitor and respond to Helpdesk tickets within established service-level expectations
• Maintain up-to-date documentation on troubleshooting procedures, common fixes, and site-specific protocols
• Conduct technology audits at campuses to ensure compliance with network standards and data privacy protocols

Cybersecurity & Data Privacy

• Support compliance with federal and state data protection regulations (e.g., FERPA, COPPA, CIPA.
• Adhere to cybersecurity best practices, including regular updates, password management, and device encryption
• Immediately escalate any potential data breaches or cyber incidents to the Technology Manager

Cross-Functional Collaboration & Leadership

• Serve as a mentor and provide on-the-job technical support for Media Tech Aides.
• Act as a liaison between school sites and the central technology team to ensure that emerging needs and site-specific challenges are addressed.
• Support technology needs for professional development days, family events, and schoolwide testing environments.

Continuous Improvement

• Stay abreast of emerging technologies, educational software, and IT service delivery models
• Proactively recommend improvements to enhance system efficiency, user satisfaction, and technology equity
• Participate in ongoing training to support evolving school technology goals

KEY ATTRIBUTES:

• Deep alignment with Kindezi’s mission and belief in equitable, high-quality education for all students
• Reflective, growth-oriented professional with a commitment to student achievement and well-being
• Demonstrates humility, urgency, adaptability, and a service-minded approach
• Strong strategic thinking and systems-building ability
• Effective project and time management across multiple priorities
• Excellent communicator—written, verbal, and cross-functional collaboration
• Technically proficient in Microsoft Office Suite, networking, operating systems, inventory, security, and project management
• Customer service mindset: empathetic, professional, and responsive
• Collaborative and diplomatic team player with strong relationship-building skills
• Problem-solver who applies critical thinking under pressure
• Maintains confidentiality, integrity,