Safety & Security Assistant Manager

Overview

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts. Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

The Assistant Safety & Security Manager at Lake Nona Wave Hotel supports the leadership and daily operations of the Safety & Security Department by promoting exceptional service to both internal and external guests. This role assists in providing guidance, training (including OSHA standards, life-safety awareness, and emergency procedures), scheduling coordination, and performance oversight to ensure efficient and compliant day-to-day operations. The position supports the direction of property-wide safety and security initiatives, incident response, and regulatory compliance with all applicable local, state, and federal requirements, while upholding departmental and company standards and serving as a professional ambassador of Wave Hotel committed to safety, accountability, and operational excellence.

Responsibilities

Essential Functions

• Serve as a knowledgeable first responder for onsite incidents involving internal and external guests; assess situations promptly and take appropriate action in accordance with departmental procedures and company standards.
• Maintain expert knowledge of scheduled group activities, occupancy levels, hotel facilities and services, hours of operation, facility layout, fire and emergency response plans, and departmental rules of conduct.
• Conduct pre-shift briefings to communicate critical information, reinforce safety priorities, and ensure continuity during shift transitions.
• Provide safety escorts for team members and guests in accordance with established departmental standards.
• Ensure after-hours deliveries and access to secured areas are properly authorized, monitored, and documented in compliance with property procedures.
• Coordinate and cooperate with outside agencies (e.g., Sheriff’s Office, Fire Department, regulatory authorities) in alignment with company policies and legal requirements.
• Monitor surveillance systems, conduct routine and random patrols of the property, and respond to duress alarms and security alerts as assigned.
• Conduct and document investigations related to theft, lost items, disturbances, noise complaints, guest altercations, food-related concerns, and other reported incidents in accordance with established reporting protocols.
• Facilitate monthly property safety meetings with structured agendas and documented action items.
• Organize and conduct monthly departmental meetings focused on operational updates, compliance initiatives, and team development.
• Perform daily life-safety inspections throughout the property; document deficiencies, assign corrective actions to appropriate departments, and track completion timelines.
• Coordinate and participate in quarterly fire drills in collaboration with the Engineering Department.
• Ensure all mandatory officer training requirements are completed within designated timeframes and properly documented.
• Manage and document all Lost & Found items received by Security, log guest inquiries and coordinate return procedures in accordance with hotel standards.
• Safeguard the confidentiality of all reports and sensitive documentation; release information strictly on a “need-to-know” basis to authorized individuals.
• Maintain the departmental daily logbook and verify that all required reports, documentation, and end-of-shift responsibilities are completed accurately and in time by Security Officers.

Qualifications

Qualifications:

• High school diploma or General Educat