Front Desk Receptionist / Administrative Assistant

This is a remote position.

Responsibilities:

• Answer incoming phone calls professionally and promptly
  

• Schedule and reschedule patient appointments using an electronic medical record (EMR) system
  

• Manage the physical therapist’s calendar efficiently
  

• Handle basic administrative tasks and data entry
  

• Respond to patient inquiries and provide general information about services
  

• Assist with any other administrative duties as assigned
  

Requirements:

• Excellent phone etiquette and strong communication skills
  

• Proficiency in using computers and learning new software systems
  

• Ability to multitask and prioritize in a fast-paced environment
  

• Strong attention to detail and organizational skills
  

• Customer service-oriented mindset
  

• Reliability and punctuality in adhering to scheduled work hours
  

• HIPAA compliance training (provided if necessary)
  

Scope:

• Remote work from home setting
  

• Full-time: Monday to Friday from 8 AM to 5 PM with 1 hour unpaid lunch break
  

• May require availability during specific busy clinic days (e.g., Tuesdays and Thursdays)
  

• Use of VoIP system for call management (training provided)
  

• Access to and use of clinic’s EMR system for appointment scheduling