Catering & Convention Services Manager - National Harbor

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Catering and Conference Services Manager, you will be responsible for ensuring complete coordination of all catering and convention meetings, and working closely with hotel departments to ensure the successful planning, set‐up, and service of client's stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

THE DAY-TO-DAY:

• Serve as the primary liaison between clients and all hotel departments during both pre-planning and on-site phases.
• Oversee assigned operational functions within the department, ensuring alignment with the strategic plan and vision for both the department and the property.
• Ensure the delivery and measurement of guest services within assigned departments, adhering to company core service standards and brand attributes.
• Work directly with clients on room setup, décor, cost and billing details, and other program requirements.
• Ensure necessary meeting facilities are reserved as needed.
• Host prospective and existing clients visiting the hotel, including customer entertainment such as dining in hotel restaurants and attending shows.
• Foster a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

THE IDEAL CANDIDATE:

• At least 21 years old
• Has a bachelor’s degree in a related field or equivalent 4 years of experience in hotel sales.
• Has at least 2-3 years of experience in hotel sales and/or banquet operation.
• Working knowledge of Amadeus Delphi is a plus.
• Energetic and thrives in a fast-paced environment.
• Exceptional at multi-tasking.

 THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!